Shanae Sevenoaks
Gladstone,Australia
Summary
Compassionate and results-driven Support Worker delivering high-quality care to individuals with diverse needs, including physical disabilities, mental health conditions, and elderly care. Adept at providing person-centered support, assisting with daily living activities, and promoting client independence while ensuring safety and well-being. Strong communicator with a proven ability to collaborate effectively with multidisciplinary teams, families, and external agencies to deliver tailored care plans. Skilled in crisis intervention, behavior management, and the use of assistive technology to enhance client mobility and quality of life. Committed to maintaining the highest standards of care, confidentiality, and regulatory compliance in all aspects of service delivery.
Overview
8
8
years of professional experience
Work History
Disability Support Worker
Ohana Community Services
05.2025 - Current
- Aid with daily living such as showering, dressing, personal care, as well as support them with mobility and transfer when necessary.
- Administer pharmaceutical drugs as prescribed, maintain accurate records in database.
- Observe and report changes in individuals’ physical and emotional condition, including vital signs, symptoms and any issues that may affect their health.
- Cultivate and nurture strong relationships through active listening, empathy and courteous communication.
- Generate written reports and update notes detailing outcomes, accomplishments, and any issues which necessitate follow-up.
- Assist with housekeeping duties, including cleaning, laundry and maintaining a neat and secure space.
Receptionist / Sales Consultant
Gladstone Flooring Xtra
01.2025 - 05.2025
- Offered assistance throughout showroom while providing excellent customer and personal service.
- Collaboration with representatives about each product & builders to select products & patterns that enhance the aesthetic of their spaces – explain features & advantages of diverse flooring products to assist customers in making informed decisions.
- Quotations and floor plans - order flooring materials, negotiate pricing & provide customers with estimate installation time.
- Took measurements & studied floor sketches to calculate the area to be floored & and the number of materials required.
Receptionist / Administration
Centurion Transport
07.2024 - 12.2024
- Data Entry of Daily PreStarts ensuring no defects on Prime Movers/Trailers, Driver Log Sheets ensuring NHVR regulations & coordinating FIFO travel arrangements.
- Liaise with operations team, suppliers & customers.
- Manage SharePoint & documents, executive calendars, email management, schedule meetings & regular scanning/filing.
- Record, generate expense claims, & raise purchase orders. Data Entry & Invoicing of Dangerous Goods Loads, calculation of rates X tonnage with provided paperwork and schedule information.
Customer Service / Assistant Manager
Woolworths
10.2017 - 07.2024
- (Assistant Manager from May 2022).
- Managing POS, cash, credit & refund transactions, opening/closing of trading hours & counting of tills.
- Promoted customer loyalty & consistent sales by delivering friendly service & knowledgeable help.
- Resolved customer issues & complaints, contributing to the development & implementation of store policies.
- Implementing measures to avoid stock damages, theft & wastage.
Education
Year Twelve Graduate -
Gladstone State High School
Gladstone, QLD, AustraliaSkills
- Collaboration & Communication
- Organization & Prioritization
- Determination & Diligence
- Teamwork & Leadership
- Attention to Detail
- Analytical Skills
- Microsoft Dynamics AX
- Adobe Dreamweaver
- Microsoft 365
- Xero
- 60 – 75 WPM
- First Aid & CPR
Blue/Yellow Card
Mental Health & Infection Control Trained
References
- Teeanna Casperson, Administration Supervisor, Centurion Transport, 0422 718 949
- Allan Glen, Customer Service Manager, Woolworths, 0413 075 621
Timeline
Disability Support Worker
Ohana Community Services
05.2025 - Current
Receptionist / Sales Consultant
Gladstone Flooring Xtra
01.2025 - 05.2025
Receptionist / Administration
Centurion Transport
07.2024 - 12.2024
Customer Service / Assistant Manager
Woolworths
10.2017 - 07.2024
Year Twelve Graduate -
Gladstone State High School