Shanae Sulusi
Bowen
Summary
Proven customer service expert from Bowen Swimming Pool, adept in handling high-pressure situations and enhancing customer satisfaction. Leveraged problem-solving and organization skills to increase sales and efficiency. Excelled in creating tailored solutions, demonstrating adaptability, and fostering long-term client relationships through effective communication and meticulous attention to detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Bowen Swimming Pool
11.2021 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Participated in regular inventory counts, ensuring accuracy in store stock levels.
Junior Florist
Floral Notes
01.2019 - 01.2023
- Enhanced customer satisfaction by creating visually appealing floral arrangements tailored to individual preferences.
- Increased sales revenue by providing knowledgeable product recommendations and upselling complementary items.
- Supported event planning process by designing custom flower arrangements for weddings, corporate events, and special occasions.
- Demonstrated excellent communication skills when consulting with clients about their floral needs, leading to successful project completion.
- Ensured accurate record-keeping of client information, fostering long-term relationships through personalized follow-up communications.
- Managed daily cleaning duties to maintain a pristine shopping environment for customers.
- Nurtured flowers to maintain quality and promote longevity.
Education
High School Diploma -
Bowen State High School
Bowen, QLD11-2024
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Guest services
- Merchandise restocking
- Time management
- Multitasking and organization
- Adaptability and flexibility
- Problem-solving
- Cleaning and sanitizing
Certification
First Aid Certificate
CPR certificate
Blue Card
Timeline
Customer Service Cashier
Bowen Swimming Pool
11.2021 - Current
Junior Florist
Floral Notes
01.2019 - 01.2023
First Aid Certificate
CPR certificate
Blue Card
High School Diploma -
Bowen State High School
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