Shandell Loy
Brisbane,QLD
Summary
Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organisational goals. Proven track record with continuous improvement, performance growth, and schedule management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Centre Supervisor
Sandvik Mining
Brisbane, QLD
02.2022 - Current
- Directed and supervised a team of 8 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Made pivotal recruitment choices and conducted periodic performance evaluations.
Sales Support Specialist
Sandvik Mining
Brisbane, QLD
10.2017 - 02.2022
- Developed systematic guides for operational workflows.
- Provided in-depth process education and training.
- Compiled and submitted reports to support managerial decision-making.
- Diagnosed technical problems and implemented solutions.
- Analyzed current processes, identified areas of improvement, and implemented changes.
Customer Sales Support Representative
Sandvik Mining
Brisbane, QLD
06.2012 - 10.2017
- Developed strong relationships with customers through effective communication techniques.
- Maintained accurate records of customer interactions and transactions.
- Provided outstanding customer service and support to clients via phone and email.
- Oversaw operation of our EDI platform.
- Resolved customer queries promptly and accurately.
- Collaborated with other departments to resolve complex issues quickly and efficiently.
Education
High School Diploma -
Capalaba High School
Capalaba, QLD01-2004
Skills
- Business Development
- Process Monitoring and Improvement
- Training and mentoring
- Staff Development
- Staff Management
- Process Improvement
Certification
- Foundational Management Development Program
- Introduction to Diversity, Equity and Inclusion Course
- Emotional Intelligence Course
- Sandvik Global Leadership Program
Timeline
Customer Service Centre Supervisor
Sandvik Mining
02.2022 - Current
Sales Support Specialist
Sandvik Mining
10.2017 - 02.2022
Customer Sales Support Representative
Sandvik Mining
06.2012 - 10.2017
High School Diploma -
Capalaba High School
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