Shane Baumgarten
Port Augusta,SA
Summary
Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement. Honest, Reliable and hard working.
Overview
42
42
years of professional experience
Work History
Consultant
Newbeginnings (NQ) Pty Ltd
08.2021 - 09.2022
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Maximized customer retention by resolving issues quickly.
Sales Manager
Towers Gas And Camping
09.2010 - 07.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers over 100 a/day and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Manager Leasee
Innot Hot Springs Leisure And Health Park
09.2006 - 11.2009
- Managed and motivated ten employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for ten employees and up to two Hundred patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Freight Consolidator
Endeavour Shipping
05.2002 - 08.2006
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw Ten warehouse staff and maintained efficiency in fast-paced environment.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Created and enforced detailed organization processes to increase quality and service standards.
- Conducted research to address shipping errors and packaging mistakes.
Marine Engineer
North West Barging
02.2001 - 02.2002
- Utilized best practices and troubleshooting techniques to resolve machinery issues.
- Oversaw preventive maintenance of air compressors and turbine generators.
- Implemented safety processes and procedures and made crew members aware of contingency plans for dangerous cargo spills.
- Made recommendations to government on status of engineering and technical issues and provided estimated repair dates.
- Maintained adherence to appropriate health and safety standards to protect crew members and reported promptly on issues of concern.
- Supervised and trained engineers and crew members on routine and emergency duties.
Marine Engineer
Capricorn Barge Company
09.1997 - 02.2001
- Utilized best practices and troubleshooting techniques to resolve machinery issues.
- Prepared and distributed daily reports on crews, milestones, issues and progams.
- Oversaw preventive maintenance of air compressors and turbine generators.
- Purchasing Officer.
- Wheelhouse Watch.
- Deckhand.
- Truck Driver.
- Forktruck Driver.
Marine Engineer
Jardine Shipping
01.1993 - 08.1997
- Utilized best practices and troubleshooting techniques to resolve machinery issues.
- Prepared and distributed daily reports on crews, milestones, issues and progress.
- Oversaw preventive maintenance of air compressors and turbine generators.
- Implemented safety processes and procedures and made crew members aware of contingency plans for dangerous cargo spills.
- Made recommendations to government on status of engineering and technical issues and provided estimated repair dates.
Motor Mechanic
Pacific Toyota
09.1990 - 01.1993
- Adhered to company standards and manufacturer guidelines for each repair.
- Listed work performed on each unit in order to properly invoice customers.
- Inspected and tested equipment to locate damage or worn parts.
- Recorded repairs required, parts used and labor time.
- Created standard operating procedures to guide tool maintenance and repair activities.
Marine Engineer
Royal Tropic Cruise Line
09.1988 - 08.1990
- Utilized best practices and troubleshooting techniques to resolve machinery issues.
- Prepared and distributed daily reports on crews, milestones, issues and progress.
- Oversaw preventive maintenance of air compressors and turbine generators.
- Implemented safety processes and procedures and made crew members aware of contingency plans for dangerous cargo spills.
Deckhand
Royal Hayman Resort
12.1985 - 07.1988
- Inspected and maintained deck equipment and supplies.
- Followed safety protocols and procedures to prevent accidents.
- Communicated clearly, concisely and politely with passengers and crew members.
- Inspected and tested safety equipment and emergency response systems.
- Operated and maintained deck machinery, including winches and cranes.
- Repaired, maintained and cleaned [Number] square feet of decking.
- Assisted with launching and retrieving tenders and other watercrafts.
- Handled and disposed of chemicals and hazardous or caustic materials in compliance with safety data sheets.
- Kept shipboard firefighting and lifesaving equipment properly maintained for use in emergency situations.
- Assisted with maintenance of fuel systems and associated components.
- Directed crew members cleaning, maintaining and painting or varnishing various ship areas.
- Followed and helped enforce safety regulations for different ship equipment, systems and work areas.
Motor Mechanic Apprenticeship
Filby's Motors
01.1981 - 11.1985
- Adhered to company standards and manufacturer guidelines for each repair.
- Listed work performed on each unit in order to properly invoice customers.
- Collected information to correctly file warranty claims.
- Inspected and tested equipment to locate damage or worn parts.
- Recorded repairs required, parts used and labor time.
- Conducted, maintained, tested and repaired [Type] and [Type] electronic components, parts, equipment and systems.
- Researched and identified new processes and technologies for improved tool maintenance.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
Drivers Licence - Heavy Vehicle Drivers Licence QLD HR/R
Department of Transport Queensland
QLDBus Authority - Industry Authority QLD (Bus Driving Authority)
Department of Transport Queenland
QLDBoat Licence - Marine Boat Licence RMDL
Department of Transport Queeenland
QLDMarine Engineering - Marine Engineering
Cairns College of Marine Engineering
Cairns08.1988
Trade - Motor Mechanic
Mackay TAFE College
Mackay, QLD01.1985
Skills
- Client Relationship
- Continuous Improvement
- Safety Regulations
- Cultural Awareness
- Problem-Solving
- Client Engagement
- Integrity and Honesty
- Attention to Detail
- Analysis & Evaluation
- Troubleshooting
- Team Leadership & Development
- Work Planning and Prioritization
Timeline
Consultant
Newbeginnings (NQ) Pty Ltd
08.2021 - 09.2022
Sales Manager
Towers Gas And Camping
09.2010 - 07.2021
Manager Leasee
Innot Hot Springs Leisure And Health Park
09.2006 - 11.2009
Freight Consolidator
Endeavour Shipping
05.2002 - 08.2006
Marine Engineer
North West Barging
02.2001 - 02.2002
Marine Engineer
Capricorn Barge Company
09.1997 - 02.2001
Marine Engineer
Jardine Shipping
01.1993 - 08.1997
Motor Mechanic
Pacific Toyota
09.1990 - 01.1993
Marine Engineer
Royal Tropic Cruise Line
09.1988 - 08.1990
Deckhand
Royal Hayman Resort
12.1985 - 07.1988
Motor Mechanic Apprenticeship
Filby's Motors
01.1981 - 11.1985
Drivers Licence - Heavy Vehicle Drivers Licence QLD HR/R
Department of Transport Queensland
Bus Authority - Industry Authority QLD (Bus Driving Authority)
Department of Transport Queenland
Boat Licence - Marine Boat Licence RMDL
Department of Transport Queeenland
Marine Engineering - Marine Engineering
Cairns College of Marine Engineering
Trade - Motor Mechanic
Mackay TAFE College
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