Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shane Hansen

Melbourne,VIC

Summary

Proactive Lending Area Manager with extensive experience leading teams to exceed targets and foster positive work environments. Skilled in operations management, compliance, client relationships, and staff development. Bringing a strategic mindset and a proven track record of driving business growth and high employee retention.

Overview

23
23
years of professional experience

Work History

Lending Area Manager

Bank Of Melbourne
10.2011 - Current
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.

Mobile Lending Manager

CBA
10.2001 - 10.2011
  • Supervised team of [Number] loan officers, promoting positive environment and instilling model of hard work and dedication.
  • Made recommendations after completing prospects' loan analysis.
  • Advised clients of financial services that could prove to be beneficial.
  • Analyzed economic trends and competitor activity to inform strategic decision-making regarding product offerings and pricing strategies.
  • Mentored junior team members to enhance their knowledge of lending products and processes.

Education

VCE -

Maroondah College
Croydon, VIC
12-1993

Skills

  • Staff Management
  • Operations Management
  • Relationship building and management
  • Team Development
  • Goals and performance
  • Staff Development
  • Business Development
  • Recruitment and hiring
  • Training and coaching

Accomplishments

4 Time Bank of Melbourne Lender/LAM of the year

2 Time CEO award nomination

4 Time CBA Mobile Lending Manager of the Year

Timeline

Lending Area Manager

Bank Of Melbourne
10.2011 - Current

Mobile Lending Manager

CBA
10.2001 - 10.2011

VCE -

Maroondah College

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Shane Hansen