John Madi

Headhunted to create a team of high performing mobile lenders.

I took on the role with zero FTE to 17 within 6 months. I headhunted the best talent from competitors given my network and subsequently became the highest performing team within a short period of time even up to todays date.

ROI - 387% ( Market leading )

CTI - 35% ( Market leading )

System growth of 1.5x

#1 NPS

Back to back $750m + in settlements. Total book size $1.5b +

Retention rate of 89%

#1 performing team in Victoria, #3 nationally for a sydney based bank.

Executed strategy of winning market share while maintaining sound margins in an unprecedented mortgage war.

Provided advice and counsel to broader leadership group and in particular Operations and Effectiveness. I went above and beyond my responsibilities in this role. My best achievement to date.

• The branch never achieved business outcomes in its 25 years being open, challenging location/ demographic
• Under my leadership the business in the first six months completed its target and went on to double it
• Followed up by

• A 10% increase in actual performance the following financial year, again achieved this in the first 6 months of the financial year writing $75m in home loans with one lender
• January 2020 - My current role
• Niddrie, total FTE 12.(5) home lenders, #1 branch in
• Melbourne, #1 Nationally in productivity - Approved $266m in eight months
• Exceeded target with four months left
• I recruited lenders from other banks for my area and the broader
• Melbourne region off the back of my personal networks and prior business relationships.

• Grew this portfolio by 20% in 18 months via new client acquisition
• Exceeded KPI expectation in all three half's in the role
• Portfolio consisted of very prominent and high net worth individuals
• Personally managed over 200 clients, with an over all relationship portfolio balance of $160 million
• Exceeded expectations

• Located in Collins st Melbourne, a now obselete department - Video conferencing home loan role
• Average applications per week submitted (15), high volume environment
• Funded $60m as my first year as a lender.

• Key role activity in this position in Melbourne's flagship 385 Bourke st
• Branch was to refer Home loans
• I provided day to day customer service in branch at ad hoc, however i was mainly cold calling clients on the phone
• Excelled in this role very quickly.

• Bank teller role, entry level as full time
• Exceeded expectations early in role and most successful CSR KPI wise
• Strong referrals of Home loans off the floor to Lenders.