Shane Ryan
Bathurst,Australia
Summary
I have a lot of experience in retail sales & customer service. I work great in team environments. I also work well with tech & computer systems and can adapt well with new systems if needed. I learn fast with whatever I need to give me the ability to complete any tasks that would be required. I have over 25 years of customer service based roles, I am excited and looking forward to move into something new, even a new direction. I am a dependable and reliable person that has gained a lot of skills over the years that would make me a valuable team member in whatever roll I should take on. I am passionate about giving customers the best experience possible.
Overview
21
21
years of professional experience
Work History
New & Used Vehicle Sales Consultant
PWAR - Peter Warren Automotive Regional
03.2023 - 03.2025
- Streamlined sales process by organizing and maintaining comprehensive records of all transactions, including all paperwork relating to purchases of motor vehicles.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in car salesmanship.
- Increased monthly sales targets by implementing effective follow-up techniques with prospective customers.
- Implemented targeted marketing strategies to attract potential buyers to the dealerships vehicle inventory.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Delivered outstanding customer service throughout the entire purchasing process, from initial contact to post-sale followup.
Retail Sales & Sales Management
The Good Guys
09.2008 - 03.2023
- Over 14 years sales experience, this includes 3 years as Sales Manager.
- Meeting sales goals and targets
- Helping customers complete purchases, join rewards programs and offering other products and services.
- Multi system usage, POS systems, Ticketing & security systems.
- Cross-trained existing employees to maximise team agility, performance and productivity.
Bartender & Duty Manager
Panthers
05.2004 - 07.2007
- Managed team members and general bar/club running duties. This includes RSA & RCG responsibilities.
- Maintaining patron expectations & experience.
- Cash handling skills. Cash desk, Tills, Poker machines, Keno, TAB & Jackpot payouts.
- Performed opening and closing duties, setting up for incoming shift, preparing & counting cash drawers.
Education
Kelso High School
Kelso, NSWSkills
- Retail Sales & Management
- Dependable, reliable & honest
- Customer Service skills
- Great people skills
- Technology minded
- Organisation skills
Hobbies
Driving, Music, Movies & Gaming. My wife and kids are my life.
Timeline
New & Used Vehicle Sales Consultant
PWAR - Peter Warren Automotive Regional
03.2023 - 03.2025
Retail Sales & Sales Management
The Good Guys
09.2008 - 03.2023
Bartender & Duty Manager
Panthers
05.2004 - 07.2007
Kelso High School
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