Shanelle Diggens
Two Rocks,WA
Summary
I am currently looking for role where I can display my personal skills and ability to support people. My passion to work in the health and community services sector is driven by my personal values and experiences which have resulted in my keen goal to support people that are vulnerable or marginalised in society. I possess a great level of personal integrity and believe in respect and equity for all regardless of all prohibitions under equal opportunity legislation. I am an advocate of promoting individuality and aim to make a difference ‘one person at a time’.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administration Assistant, Mon – Thursday
RAAFA WA Current Workplace
03.2023 - 11.2025
- Coordinate, distribute and respond where appropriate to internal and external written, verbal and telephone correspondence.
- Publication of information flyers, newsletters and other documentation as required.
- Maintaining all records associated with Residents
- Ensure confidentiality is maintained in all business dealings, and RAAFA is represented in a professional manner.
- Assisting with Admissions
- Assistant to the Facility Manager where and when required
Care aide
RAAFA Merriwa
12.2021 - 01.2023
- Assisting residents with showering, toileting, grooming, personal hygiene, and dressing
- Transferring residents using various hoists
- Feeding and understanding residents with dysphagia
- Assisting nurses where possible
- Ensuring residents needs are met in a timely manner
Care Aide
Silver Chain
08.2018 - 02.2020
- Providing personal care which includes showering, grooming, oral hygiene, dressing and maintaining each Clients dignity by allowing them to choose as practicable how their services are provided
- Providing as far as practicable an individualized service without a feeling of neglect and prompting clients to maintain a vibrant lifestyle whilst choosing the life of their choice
- Support clients with other activities of daily living which include feeding, walking and attending events or social outings
- Assisting clients with Social support/shopping
- Transportation to and from appointments
- Creating an environment that is safe for the elderly ensuring adequate time and attention is given against time constraints
- Performing manual tasks such as domestic assistance as per care plan
- Providing other support as and when required ensuring the team and clients achieve and receive the best services respectively
- Medication support/ management
Child Carer/Family Support Case Manager
Yaandina Family Support
05.2011 - 08.2015
- Assisting staff in daily programs for children and ensuring all necessary safeguards are followed in the process
- Facilitated group activities for children from 0-5 years old ensuring early development strategies are monitored and recorded for continuing care of the children and for compliance purposes to the relevant bodies such as DCP
- Completed daily administrative duties which included but not limited to filing, scanning documents, dropping off and picking up mail and adhoc duties requiring completion to ensure operations are running smooth
- Providing support to families and children maintaining a high level of professionalism and confidentiality at all times
- Providing education to the community and programs within the capacity of role and competence ensuring cultural sensitive information is relayed appropriately and at a level that is understood by all
- Organising transport for facilities to attend hospital appointments ensuring the services are aligned to company policy and procedures
- Providing support for elderly clients
- Liaising with the Disability Services Commission and the Department of Child Protection on collaborating to ensure meaningful and continuous outcomes are achieved in the community
Education
Year 10 - undefined
Karratha Senior High School
Skills
Excellent communication and interpersonal skills
Loyal and committed
Effective Time management
Authentic
Pragmatic
Adaptable and flexible
Professional
Team Player
Self-starter
Completer-finisher
Follows policy and procedures
Inclusive and
Certification
- Certificate III in Individual Support
- Certificate III in Children Services
- Provide First Aid & CPR(HLTAID003)
- Current National Police Clearance
- Manual Tasks (includes manual handling techniques and work safe guidelines)
- Current WA “C” Class driving licence
- Current WWC
- NDIS Screening
- Dysphagia Awareness & Support
- Dementia – An Introduction
- Medication Administration
- Criminal Record Screening Clearance Card
Timeline
Administration Assistant, Mon – Thursday
RAAFA WA Current Workplace
03.2023 - 11.2025
Care aide
RAAFA Merriwa
12.2021 - 01.2023
Care Aide
Silver Chain
08.2018 - 02.2020
Child Carer/Family Support Case Manager
Yaandina Family Support
05.2011 - 08.2015
Year 10 - undefined
Karratha Senior High School