Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.
Hi, I’m
Shani Hoory
Bentleigh,VIC
Summary
Overview
5
years of professional experience
1
Certification
Work History
KFC Chadstone Mall
Assistant Manager
11.2020 - Current
Job overview
- Developed strong working relationships with staff, fostering a positive work environment.
- Implemented staff training programs to elevate service standards and knowledge.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Responsible for handling customer inquiries and resolving issues
- Maintained a clean, safe, and organised store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
McKinnon Basketball Association
Basketball Referee
01.2022 - 01.2025
Job overview
- Ensured player safety by closely monitoring on-court actions and addressing any violations promptly.
- Contributed to a positive game environment by maintaining a professional demeanour and interacting respectfully with players, coaches, and spectators.
- Improved game fairness by accurately enforcing basketball rules and regulations.
Lana Berg Women's Boutique
Retail Team Member
03.2021 - 04.2023
Job overview
- Ensured a high level of customer satisfaction with efficient problem-solving when handling returns or exchanges.
Self-employeed
Babysitting
01.2020 - 11.2022
Job overview
- Enhanced parent satisfaction by providing consistent and reliable babysitting services for date nights.
Education
Monash University Caulfield, VIC
Bachelor of Business from Management
10-2027
University Overview
- Study Abroad: GIG - Shanghai, China
McKinnon Secondary CollegeMcKinnon, VIC
Year 12 VCE
10-2023
University Overview
- School Council
- Class Captain
- Active participant for extracurricular activities and school events
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Goal setting
- Task delegation
Accomplishments
Accomplishments
- Completed 6 years as a scout, acquiring leadership skills and participating in various courses
Certification
- Swim Teaching Course Certification
- Working With Children Check - Employee
- First Aid Certification
- RSA Certification
- CPR/AED Certification
Timeline
Basketball Referee
McKinnon Basketball Association
01.2022 - 01.2025
Retail Team Member
Lana Berg Women's Boutique
03.2021 - 04.2023
Assistant Manager
KFC Chadstone Mall
11.2020 - Current
Babysitting
Self-employeed
01.2020 - 11.2022
- Swim Teaching Course Certification
- Working With Children Check - Employee
- First Aid Certification
- RSA Certification
- CPR/AED Certification
Monash University
Bachelor of Business from Management
McKinnon Secondary College
Year 12 VCE
Similar Profiles
Shim Hou YirnShim Hou Yirn
Fast Food Worker at KFC Aeon-mall Osaka Dome CityFast Food Worker at KFC Aeon-mall Osaka Dome City
Marcelina AriyantoMarcelina Ariyanto
Front of House Role - Host Assitant at The Meat & Wine Co ChadstoneFront of House Role - Host Assitant at The Meat & Wine Co Chadstone
Soundarya VIJAYAKUMARSoundarya VIJAYAKUMAR
Commis Pastry Chef at Hotel ChadstoneCommis Pastry Chef at Hotel Chadstone