Shania Flanagan
Smithfield,QLD
Summary
Versatile and service-oriented professional with a proven track record at Osheas Resturant, adept in quick problem solving and handling difficult customers. Excelled in fostering positive relationships and enhancing customer satisfaction. Demonstrates a team player attitude and hospitality service expertise, contributing to a positive work environment and operational efficiency.
Overview
6
6
years of professional experience
Work History
Receptionist
Fluid Business Advisory
04.2024 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Greeted incoming visitors and customers professionally and provided friendly assistance.
- Streamlined front desk operations by effectively managing phone calls, emails, and walk-in clients.
Bartender
Osheas Resturant
12.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Dishwasher
Holloways Pizza and Pasta
02.2021 - 11.2022
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Demonstrated flexibility in adjusting work schedule to accommodate fluctuating business demands during peak dining hours or special events.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots and items used often by kitchen staff.
Receptionist
Fusion Fight and Fitness
01.2020 - 01.2021
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Fuel Station Attendant
Maranos Clifton Fuel Station
02.2019 - 09.2020
- Fostered positive customer relationships through friendly conversation and attentive service.
- Assisted with inventory management by tracking snacks, beverages, and other items for sale at the station.
- effectively promoted in-store merchandise and special offers.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
Education
Smithfield State Highschool
Smithfield QLD2022
Skills
- Time management
- Telephone skills
- Team player attitude
- Highly reliable
- Responsible alcohol service (RSA)
- Handling difficult customers
- Cash register operation
- Hospitality service expertise
- Service-oriented mindset
References
Osheas Resturant
Owner/Boss : David
Contact number : +61 424 956 346
Fluid Business Advisory
Owner/Boss : Clint
Contact number : +61 457 742 998
Timeline
Receptionist
Fluid Business Advisory
04.2024 - Current
Bartender
Osheas Resturant
12.2022 - Current
Dishwasher
Holloways Pizza and Pasta
02.2021 - 11.2022
Receptionist
Fusion Fight and Fitness
01.2020 - 01.2021
Fuel Station Attendant
Maranos Clifton Fuel Station
02.2019 - 09.2020
Smithfield State Highschool
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