Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shania Jackson

Dimbulah

Summary

Experienced with providing excellent customer service and maintaining organized store environments. Utilizes product knowledge and effective communication to meet customer needs and drive sales. Track record of working well with team members, ensuring smooth operations and positive shopping experience.

Overview

10
10
years of professional experience

Work History

Beauty Therapist

Skin and Lash Lounge by Rosie
01.2024 - Current
  • Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
  • Performed a variety of beauty treatments, including facials, lashes and waxing, for optimal client results.
  • Processed payments, entering sales in register for prompt customer service.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.

Retail Worker

Mutchilba Cash Store
04.2023 - 12.2023
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
  • Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.

Pharmacy Assistant

Dimbulah Health & Beauty
02.2015 - 04.2023
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
  • Received incoming supplies and stocked in correct locations.
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.

Education

High School Diploma -

Mareeba State High School
Mareeba
12-2017

Certificate III - Retail Operations

Skills360
Online
11-2017

Diploma - Beauty Therapy

Demi International
Cairns, QLD
12-2021

Skills

  • Lash and brow maintenance
  • Waxing and tinting
  • Eyelash Extentions
  • Skin analysis
  • Customer service
  • Retail operations
  • Friendly and outgoing
  • Stockroom management
  • Accurate money handling
  • Store opening and closing
  • Customer assistance
  • Reliability and punctuality

Timeline

Beauty Therapist

Skin and Lash Lounge by Rosie
01.2024 - Current

Retail Worker

Mutchilba Cash Store
04.2023 - 12.2023

Pharmacy Assistant

Dimbulah Health & Beauty
02.2015 - 04.2023

High School Diploma -

Mareeba State High School

Certificate III - Retail Operations

Skills360

Diploma - Beauty Therapy

Demi International

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Shania Jackson