Shannan Rufus
Yarrabilba,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Retail Sales Assistant
Johnny Bigg
11.2021 - 05.2022
- Opened and closed store independently and prepared nightly bank drop for manager.
- Stocked merchandise, clearly labeling items, and arranging according to size or
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Located merchandise across various stores to address customer needs.
- Utilized upselling techniques to promote additional products and increase sales.
Sales Assistant/2IC
City Chic
11.2015 - 11.2021
- Onboarded new employees with training and new hire documentation
- Maintained professional, organized, and safe environment for employees and patrons.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Fielded customer questions to share information about products, availability, and pricing.
- Stayed current on company offerings and industry trends.
- Assisted customers with prompt and polite support in-person and via telephone.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Trained new employees on customer service, money handling and organizing strategies.
Education
Year 12 -
Southport State High School
Southport, QLDSkills
- Corrective Actions
- Effective Customer Communication
- Cash Handling
- Payment Processing
- Sales Expertise
- Positive Customer Engagement
- High-Volume Environments
- Customer Service Best Practices
- Strong Communication and Interpersonal Skills
Timeline
Retail Sales Assistant
Johnny Bigg
11.2021 - 05.2022
Sales Assistant/2IC
City Chic
11.2015 - 11.2021
Year 12 -
Southport State High School
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