Varun Bhalerao

• Greeted customers and helped with product questions, selections, and purchases.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Assisted customers with prompt and polite support in-person and via telephone.
• Opened and closed store independently and prepared nightly bank drop for manager.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Increased sales by offering advice on purchases and promoting additional products.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Logged reports, expenses, receipts, and sales in company database.
• Worked with loss prevention in monitoring shopper behavior.
• Coached team on effective upselling and cross-selling methods.

I use to install CRM software and give them a demo how to use the software , and also the tech support .

• Attended trainings and workshops to learn about new products and then shared this information with customers.
• Demonstrated products to help customers try out offerings before making purchases.
• Compiled and analyzed customer data and reports to prepare for on-site engagements.
• Maintained up-to-date knowledge of product and service changes.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.

• Built positive rapport and relationships for high levels of customer satisfaction.
• Resolved escalated customer service inquiries and complaints to maintain satisfaction.
• Coached and mentored service representatives to deliver polite, professional customer interactions.
• Supervised large teams with guidance, support and direction for high-quality customer care.
• Monitored customer service calls to verify representatives' adherence to service standards and best practices.