Summary
Work History
Education
Skills
Timeline
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Shannon Anseline

Gold Coast,QLD

Summary

With over 20 years in General Practice & Skin Cancer Clinic, I've excelled in patient relations and healthcare management, demonstrating exceptional problem-solving and compliance. My leadership in medical office administration and dedication to continuous improvement have significantly enhanced patient care and office efficiency.

Work History

Senior Medical Receptionist

IPN Medical Pty Ltd
Gold Coast, QLD
  • Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.

20 years+ owner/manager of General Practice & Skin Cancer Clinic

Processing wages, Drs Fees & Medicare

Liaising with Accountants & lawyers on all levels of business management, medico legal & insurance cover

Education

Diploma Hospitality -

TAFE Queensland
Ashmore, QLD

Graduate Certificate - Year 12

Miami State High School
Miami, QLD
11.1985

Skills

  • Patient Scheduling
  • Patient Registration
  • Insurance Verification
  • HIPAA Compliance
  • Healthcare Industry Knowledge
  • Patient confidentiality
  • Office Administration
  • Appointment management
  • Front Office Management
  • Medical Billing
  • Medical Transcription
  • Medical Coding
  • Front Desk Operations
  • Microsoft Office
  • Reminder calls
  • Electronic Medical Records
  • Medical Terminology
  • Documentation
  • Paperwork coordination
  • Appointment Scheduling
  • Inpatient Care
  • Patient Relations
  • Payment Collection
  • Telephone Etiquette
  • Workflow Optimization
  • Records Management
  • Appointment Setting
  • Records Maintenance
  • Referral Verification
  • Medical Records Management
  • Account Management
  • Inventory Oversight
  • Letter preparation
  • Insurance Claims
  • Proficient in Software
  • Medical billing and coding
  • Mail Management
  • Medical office administration
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Excellent Communication
  • Reliability
  • Adaptable and Flexible
  • Multitasking Abilities
  • Collaboration and Teamwork
  • Critical Thinking
  • Organizational Skills
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Organization and Time Management
  • Decision-Making
  • Cash Handling
  • Relationship Building
  • Flexible Schedule
  • Documentation and Recordkeeping
  • Computer Proficiency
  • Insurance Authorizations
  • Team building
  • Data Entry
  • Task Prioritization
  • Office Management
  • Self Motivation
  • Staff Leadership
  • Scheduling Tests and Procedures
  • Interpersonal Skills
  • Analytical Thinking
  • Documentation Review
  • CPR Certified
  • Invoice Processing
  • Goal Setting
  • Professionalism
  • Office Coordination
  • Interpersonal Communication
  • Patient Referral
  • Medical Records Verification
  • Calendar and Appointment Management
  • Payment Scheduling and Collection
  • Time management abilities
  • Continuous Improvement
  • Inventory Management
  • Written Communication
  • Patient Billing
  • Administrative Support
  • Adaptability
  • Patient Health Information Access
  • Basic Life Support for Health Care Providers (BLS)
  • Employee Scheduling
  • Patient Eligibility Requirements

Timeline

Senior Medical Receptionist

IPN Medical Pty Ltd

Diploma Hospitality -

TAFE Queensland

Graduate Certificate - Year 12

Miami State High School

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Shannon Anseline