Shannon Bennett

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
• Built rapport with repeat customers, fostering long-term loyalty to the brand.
• Established rapport with customers using active listening and interpersonal skills.
• Fielded customer questions to share information about products, availability, and pricing.
• Identified upselling opportunities, contributing to increase in average transaction value.
• Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.

• Checked packages and merchandise for damage and notified vendors.
• Completed cycle counts and monthly inventory.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Completed on-time deliveries by choosing best and most efficient routes.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Loaded truck and properly secured items to prevent damage for deliveries.

Coal mine dragline & shovel shutdowns.

Assisting trades with any safety documentation, setting up exclusion zones, spotting and operating elevated work platforms, monitoring confined space entry, spotting and assisting while working at heights and any general assistance the tradesperson needs.

Carmichael coal mine wash plant construction, small bore pipe installation, poly pipe welding and installation.

Installation of residential and light commercial heating and air conditioning systems. Gas ducted heating, Add on cooling, Evaporative cooling, Splits systems, Reverse cycle ducted systems and ventilation.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Contracted work with Coldflow, maintaining established relationships.

Installation of residential and light commercial heating and air conditioning systems. Gas ducted heating, Add on cooling, Evaporative cooling, Splits systems, Reverse cycle ducted systems and ventilation.

Managed and oversaw installation of heating and air conditioning systems for over 60 builders. Maintained relationships with building supervisors.

Team leader to 20 to 30 installers, managing KPI's and dealing with any issues.

Designed, quoted, sold and oversaw installation of heating & air conditioning systems.

• Mentored junior plumbers, sharing industry expertise to improve overall team performance.
• Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.
• Collaborated with other trade professionals such as electricians and HVAC technicians during multi-faceted construction projects to ensure seamless integration of services.
• Completed projects within budget constraints by accurately estimating material costs and labor hours.
• Set ambitious sales goals and motivated strong performance to keep team growing effectively.
• Developed strong relationships with key clients, resulting in increased customer satisfaction and retention.
• Attended monthly sales meetings and quarterly sales trainings.
• Built relationships with customers and community to promote long term business growth.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Achieved or exceeded company-defined sales quotas.
• Forecasted sales to management and collaborated to build effective sales team.
• Conducted quarterly reviews of each team member''s progress towards achieving established goals, providing constructive feedback as needed.
• Coordinated regular trainings on product updates or new offerings so that the entire sales force stayed informed about current industry developments.
• Maintained strong communication between the sales department and other organizational functions, aligning efforts toward common objectives.

Over the counter sales of refrigeration spare parts and components, for the refrigeration and air conditioning industry.

Sizing up replacement compressors for customers unable to find information on existing units.

Tracking down hard to find parts in the industry.

Stocking shelves and maintaining warehouse.

Making deliveries to customers.

Installation of residential and light commercial heating and air conditioning systems. Gas ducted heating, Evaporative cooling, Splits systems, Reverse cycle ducted systems and ventilation.