Shannon Copolov

• Helped customers complete purchases, locate items, and join reward programs.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers, as well as using technology to complete mark downs and to put new sale items into the systems
• I was a service supervisor so I undertook roles such as using POS system to process sales, returns, online orders, and gift card activations. I also opened and closed the store, counting tills, undertaking cash declarations and cash pick ups. Validating cigarettes, delegating and prioritising tasks and responsibilities.
• coles online supervisor (current) , managing other people in online, taking calls to and from customer care, handling customer complaints and queries, handling out of stocks, customer service.
• Enhanced customer satisfaction by providing personalised assistance and product recommendations.
• Worked closely with shift managers to solve problems and handle customer concerns.
• Restocking all of the meat department, splitting and processing the meat loads and marking down low coded items, repricing incorrect items
• Training new employees

Phase 3 work experience for 6 weeks

Phase two nursing placement

Phase one nursing placement

• Improved customer satisfaction by consistently providing friendly and efficient service.
• Maintained a clean and hygienic work environment, ensuring compliance with food safety standards.
• managing cash transactions and refunds
• cooking and preparing the food
• Training new employees