SHANNON HARMER
Wollongong,NSW
Overview
11
11
years of professional experience
Work History
Support Worker
- Accompanying and encouraging disability clients with daily social activities and interactions
- Community access with clients in/out hospital with mental health issues
- Assisting in personal hygiene including washing hands, wiping face and cleaning spills
- Household duties including preparing meals, grocery shopping, and cleaning
- Assisting and supporting clients in employment opportunities, life skills, and budgeting
- Administration of medication, and working with Doctors and Allied Health Professionals
- Transporting and accompanying clients to appointments and errands as required
- Manual handling duties including slide boards and hoist experience
- Administration duties including reporting, and communications between staff and families
- Comprehension of Individual Health Care Plans, following plans and reporting discrepancies
- Providing companionship, friendship and emotional support for clients
- Understanding client needs, providing quality service and measuring client satisfaction
- Understanding human behaviour, differences in ability, personality and interests
- Understanding and monitoring client restrictions such as cognitive impairments, physical movement and dietary restrictions
- Promoting dignity, independence and acquisition of skills of clients to meet their individual needs
- Adhering to strict OH&S procedures and policies to ensure the best care of clients
- Handle customer feedback and complaints in compliance with policies and procedures
- Critical thinking skills regarding different problems and how to find practical solutions
- Manage legal and ethic compliance
Disability Support Worker
We Care Staffing Solutions Orange
03.2023 - Current
Disability Support Worker
Orange Aboriginal Medical Service
07.2019 - 03.2023
Gardener
Self Employed
01.2015 - 01.2018
Education
Certificate IV - Disability
TAFE NSW
Orange01.2020
NDIS Worker Orientation ‘Quality, Safety & You’ Certificate
NDIS Commission
01.2020
School Certificate
TAFE NSW
01.2010
OH & S General Induction
WorkCover NSW
01.2006
Skills
- Efficient in MS Suite: Word & Outlook
- Professional, friendly, loyal & integrity driven
- Excellent bedside manner, polite & caring
- Excellent critical thinking & negotiation skills
- Effective interpersonal communication skills
- Aptitude to handle complaints effectively
- Willingness to assist others
- Effective time management skills
- Working in a team environment & individually
- Strong emotional intelligence
- Current C Class drivers licence
- Current WWCC1053088
Timeline
Disability Support Worker
We Care Staffing Solutions Orange
03.2023 - Current
Disability Support Worker
Orange Aboriginal Medical Service
07.2019 - 03.2023
Gardener
Self Employed
01.2015 - 01.2018
Support Worker
NDIS Worker Orientation ‘Quality, Safety & You’ Certificate
NDIS Commission
School Certificate
TAFE NSW
OH & S General Induction
WorkCover NSW
Certificate IV - Disability
TAFE NSW