Shannon Lackenby
Mandurah ,WA
Summary
Proven leader in traffic control with 8 years experience, 7.5 of that as a Team Leader, adept at boosting team productivity and quality standards at LGC and Advanced Traffic Management. Excelled in staff training and conflict resolution, enhancing team collaboration and customer relations. Achieved significant improvements in work planning and prioritization, leveraging analytical thinking and problem-solving skills for optimal results. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Traffic Control Team Leader
LGC
02.2022 - 02.2024
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Held weekly team meetings to inform team members on company news and updates.
Traffic Control Team Leader
Advanced Traffic Management
01.2020 - 02.2022
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Education
Coodanup Senior High School
Mandurah, WASkills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Team Supervision
- People Management
- Staff Training
- Work Planning and Prioritization
- Documentation And Reporting
- Work Planning
- Complex Problem-Solving
- Analytical Thinking
- Goal Setting
- Overseeing Daily Activities
- Conflict Resolution
- Leading Team Meetings
- Safety
Certification
White Card
Worksite Traffic Management
Basic Worksite Traffic Management
Traffic Control
C Class Drivers License
References
Carol Cardy
Former Yard Boss at ATM/LGC
Former Team Leader at Contraflow
Known professionaly for 8 years.
0450413970
Sarah Hiesgen
Supervisor at LGC
Former Team Leader at Contraflow
Known professionaly for 8 years
0421665228
Timeline
Traffic Control Team Leader
LGC
02.2022 - 02.2024
Traffic Control Team Leader
Advanced Traffic Management
01.2020 - 02.2022
Coodanup Senior High School
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