Shannon Lowe
Summary
Administration Professional experienced with optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
All Stake Supply
06.2023 - Current
- Handled phone calls regarding customer orders and enquiries.
- Managed roster of daily deliveries to be sent.
- Created and maintained customer accounts and orders.
- Project manager of re-design of the All Stake Supply website.
Receptionist
Alliance Accounting & Business Services
02.2023 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
Receptionist Administrator
Camperdown Bar & Bistro Pty Ltd
11.2021 - 03.2023
- Monitored front areas so that questions could be promptly addressed.
- Completed payroll for 25 employees.
- Assisted in over 50 customer enquiries each day
- Independently managed team of 10-15 regularly for long periods of time, while operating multiple positions.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Operated organizational systems for payment collections, deposits, and recordkeeping.
Sales Coworker
IKEA
06.2019 - 02.2022
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Managed over 60 customer enquiries each day
- Completed general labor tasks such as loading and unloading materials, building large display pieces.
- Worked flexible hours across night, weekend and holiday shifts.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Strengthened communication skills through regular interactions with others.
Crew Trainer
McDonald's Cambridge Gardens
02.2015 - 06.2019
- Keeping restaurant clean and organized through use of WHS
- Created and oversaw crew training programs for operations.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Delivered in-depth training to 43 workers in food preparation and customer-facing roles to promote strong team performance.
Education
High School Diploma -
St Marys Senior High School
Saint Marys, NSW09.2018
Skills
- Workflow Processes
- Visitor Access Management
- Appointment Setting
- Document Retrieval
- Multi-Line Phone Operation
- Digitisation and Optimisation of documents and record keeping
- Weekly Payroll
- Employee Rostering
- Handling Complaints
- Hotel Accommodations
- Staff Recruiting and Training
References
Sami Adams - Co-Worker -All Stake Supply
Phone - 0423 093 878
Preetha Rathinam - Co-worker at Alliance Accounting
Phone - 0404855635
Email - preetharathinam05@gmail.com
Michelle Chey - Trainer and Supervisor at Alliance Accounting
Phone - 0424 314 955
Timeline
Customer Service Representative
All Stake Supply
06.2023 - Current
Receptionist
Alliance Accounting & Business Services
02.2023 - 06.2023
Receptionist Administrator
Camperdown Bar & Bistro Pty Ltd
11.2021 - 03.2023
Sales Coworker
IKEA
06.2019 - 02.2022
Crew Trainer
McDonald's Cambridge Gardens
02.2015 - 06.2019
High School Diploma -
St Marys Senior High School
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