Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Shannon Maclean

Shannon Maclean

Melbourne,VIC

Summary

I am an experienced and friendly bartender with exceptional communication and people skills. I worked in a busy bar for 5 years where I learned loads of essential skills necessary to work in a bar. I was also promoted to bar manager in the months previous to me making the move to Australia. In that roll I was responsible for organising what stations the other staff would be working at that day and their individual tasks such as checking toilets or stocking shelves, I also had to ensure a high standard of service, closing up the till at the end of the shift and locking up the bar after closing. I learned to keep my work area clean, stock and conveniently organise at all times, change kegs & optics and speak to customers in a professional and light hearted way. I enjoyed delivering quality service in fast-paced environments with high-volume patrons. I am extremely hardworking and am always willing to learn new things.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Childcare Worker

Tanya Maclean
11.2018 - 09.2023
  • Boosted developmental goal attainment, ensuring appropriate and constructive contact with parents and friends.
  • Built parental trust by effectively answering questions regarding childcare guidelines.
  • Ensured a safe environment for children and staff by maintaining cleanliness of play areas.
  • Supported children in developing positive self-view and emotional resilience, using behaviour management strategies.
  • Optimised emotional and social skill development, interacting with children through activities such as running, reading and painting.

Bar Worker

Willie Campbell
05.2018 - 09.2023
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Collected cash payments, processing and providing correct change and receipts.
  • Engaged with customers to create positive rapport, encouraging loyalty and repeat visits.

Fast Food Crew Member

Barry Monaghan
08.2017 - 08.2018
  • Maintained high standards of service in fast-paced dining and drive-through settings, serving many customers daily.
  • Maximised sales, simultaneously serving customers face-to-face while managing online orders.
  • Successfully upsold special meals, increasing monthly sales.
  • Reduced risk of foodborne illness, following food safety and hygiene procedures across all tasks.
  • Enabled smooth operations during peak times by assisting in food preparation tasks.
  • Set up cash drawers, verifying adequate change was available for smooth running of shift.

Education

Leaving certificate -

Presentation College Headford
Ireland
06.2017

Skills

  • Outstanding customer service
  • Strong communication
  • Organised and reliable
  • Expert multitasker
  • Knowledge of beer, spirits and wine

Certification

Responsible Service of Alcohol Program (RSA) - Completed Clear to work online course

Timeline

Childcare Worker

Tanya Maclean
11.2018 - 09.2023

Bar Worker

Willie Campbell
05.2018 - 09.2023

Fast Food Crew Member

Barry Monaghan
08.2017 - 08.2018

Leaving certificate -

Presentation College Headford
Shannon Maclean