SHANNON O'KEEFE
Greenbank,QLD
Summary
I am currently pursuing a Bachelor's degree in Nursing. I am seeking casual employment in the healthcare sector to gain valuable experience, knowledge, and skills in line with my future career as a Registered Nurse. I am currently in my second year of university and have young children. I am highly motivated and thrive in fast-paced environments. However, it is important for me to find a workplace that can accommodate my study commitments, including residential school and placements. I am a dedicated worker with a strong ability to provide person-centred care. While I consider this employment a stepping stone, there is an opportunity for mutual learning and growth.
Overview
12
12
years of professional experience
Work History
Mental Health Support Worker
Mpower You
12.2022 - Current
- Provided complex crisis intervention and stabilisation to patients in psychological distress.
- Documented client progress in confidential files.
- Developed and implemented activities to help clients develop social and independent living skills.
- Monitored client progress and provided feedback
Debt Collector
Collection House
03.2019 - 07.2023
- Collection on residual debt of repossessed, written off or surrendered vehicles
- Negotiated contracts and closed agreements to maximise profits
- Understanding of complex contracts and notes
- Ability to remain calm and professional though to demonstrate professional assertiveness
- Thorough skip tracing skills
- Ability to have exceptional patience and persistence
- Understanding of Privacy and Confidentiality laws and ability to strictly abide
- Competent computer skills
- High achiever for monthly targets and KPI's
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals
- Built and maintained productive relationships with customers and internal partners.
Real Estate Agent
04.2017 - 02.2018
- Ray White
- Brookwater/ Goodna, Rewarded #1 in Australia for most generated listings Managed real estate transactions from initiation to closing
- Showed residential properties and explained features, value and benefits of available homes
- Managed sales pipeline by actively following up with prospects and hot leads
- Promoted property sales through advertisements, open houses and participation in multiple listing services
- Advertised properties to general public via networking, brochures, ads and multiple listing services to maximise exposure.
Courier
Think, Acacia Ridge
01.2016 - 04.2017
- Packing of over the counter and S8 medications
- Delivery of medications to nursing home facilities across Ipswich/ Brisbane/ Gold Coast and
- Tweeds Heads
- Documented pickups and deliveries and submitted reports after shift
- Checked and secured package loads before deliveries.
Crew Member
McDonalds, Goodna
07.2011 - 01.2016
Education
Bachelor - Nursing
University of
Southern
Queensland
Skills
- Communication Skills
- Empathy
- Time and Stress
- Management
- Positive Attitude
- Patience
- Knowledge of Nursing Governance's and Standards
- Understanding and Knowledge on Implementing Ethical Principles
Accomplishments
- Certificate III in Financial Services
- Real Estate Registration Licence
- Certificate III in Fitness
- Blue Card
- NDIS Worker Screening
- Covid-19 Infection Control Training
- Medication Awareness Training
Timeline
Mental Health Support Worker
Mpower You
12.2022 - Current
Debt Collector
Collection House
03.2019 - 07.2023
Real Estate Agent
04.2017 - 02.2018
Courier
Think, Acacia Ridge
01.2016 - 04.2017
Crew Member
McDonalds, Goodna
07.2011 - 01.2016
Bachelor - Nursing
University of
Southern
Queensland