Summary
Overview
Work History
Skills
Certification
Timeline
PERSONAL DETAILS
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Shannon Murphy

Port Macquarie

Summary

Experienced retail professional with a strong track record in customer service, seeking to contribute exceptional guest relations, operational expertise, and a creative, adaptable approach to your team. As a permanent resident with full work rights in Australia for over six years, I am keen to join and contribute to your success.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Chef Assistant

Eats Estates
Port Macquarie, NSW
06.2025 - 12.2025
  • Assisted in food preparation and ingredient sourcing, ensuring quality standards met.
  • Maintained kitchen cleanliness and organization, adhering to safety protocols.
  • Collaborated with chefs to execute menu items efficiently during peak service hours.
  • Supported inventory management by tracking supplies and assisting with ordering processes.
  • Streamlined food prep processes, reducing waste and improving efficiency in kitchen operations.
  • Followed recipes and instructions to achieve quality and presentation standards.
  • Assisted in menu preparation, making suggestions, and researching recipes compatible with existing menu items.
  • Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
  • Used variety of kitchen tools and appliances to prepare ingredients and meals.
  • Prepped ingredients ahead of time to increase cooking and service speed.
  • Adhered to dietary restrictions and accommodated allergies as necessary, fostering an inclusive dining experience for all guests.
  • Reduced food waste with careful portion control and ingredient utilization.

Carriage Driver, Guest Services

Timbertown
Wauchope
10.2022 - 02.2025
  • Delivered exceptional guest service by prioritizing safety and creating memorable experiences
  • Conducted thorough daily safety inspections of all equipment to ensure compliance, reliability, and operational excellence
  • Proactively identified and mitigated potential hazards through vigilant environment monitoring
  • Engaged confidently with large groups of children, fostering a fun, safe, and engaging atmosphere
  • Maintained pristine, safe, and healthy stables and paddocks to ensure optimal animal welfare and guest satisfaction
  • Provided comprehensive daily care and attention to horses, donkeys, and alpacas, supporting overall park operations
  • Performed daily medical assessments and safety treatments for equine and livestock health, ensuring peak condition

Cake Decorator

WalMart
Lorain, USA
03.2010 - 01.2019
  • Delivered exceptional customer service by guiding clients through custom cake designs and dessert selections.
  • Crafted a diverse range of high-quality baked goods, including custom cakes, cookies, and pastries, ensuring premium presentation and taste.
  • Experience with inventory management, ordering supplies, and maintaining cost-effective operations.
  • Adhered rigorously to health and safety standards, ensuring a clean and compliant workspace for safe food handling.
  • Designed eye-catching bakery displays that effectively increased foot traffic and boosted sales.
  • Collaborated seamlessly with team members to streamline operations and maintain a productive, positive work environment.
  • Lend-to-end bakery production, emphasizing meticulous quality control and timely delivery of products.
  • Trained and mentored new decorators and staff, fostering skill development and maintaining high service standards across the region.

Graphic Designer

Signs N Ship
Elyria, USA
04.2005 - 01.2010
  • Crafted compelling visual identities by designing impactful logos and branding assets, elevating brand recognition.
  • Orchestrated multiple projects concurrently, consistently delivering innovative, high-quality designs under tight deadlines.
  • Delivered tailored graphic solutions for diverse clients, from startups to long established companies, ensuring brand consistency and engagement.

Event Planner

Party411
Cleveland, USA
01.1996 - 01.2005
  • Crafted and executed innovative event strategies tailored to diverse corporate and private clients, driving memorable experiences.
  • Orchestrated vendor negotiations and supplier partnerships to guarantee seamless delivery and high-quality event materials.
  • Optimized budgets and timelines through strategic planning, ensuring flawless event execution within scope and resources.
  • Collaborated with catering teams to deliver exceptional service transitions, enhancing guest satisfaction.
  • Led and coordinated staff and volunteers, ensuring efficient operations and impeccable event delivery.

Skills

  • Retail Sales
  • Customer Relations
  • Guest Services
  • Marketing
  • Organization
  • Adaptability
  • Attention to Detail
  • Creativity
  • Committed
  • Communication
  • Responsibility
  • Problem-solving
  • Design
  • Hardworking
  • Team Work
  • People Skills

Certification

  • NDISWC
  • Working With Children's Check
  • NSW Police Check
  • RSA
  • RCG
  • Barista course by PEAK coffee

Timeline

Chef Assistant

Eats Estates
06.2025 - 12.2025

Carriage Driver, Guest Services

Timbertown
10.2022 - 02.2025

Cake Decorator

WalMart
03.2010 - 01.2019

Graphic Designer

Signs N Ship
04.2005 - 01.2010

Event Planner

Party411
01.1996 - 01.2005

PERSONAL DETAILS

  • Nationality: USA
  • Visa status: Full Working Rights
Shannon Murphy