Shannon Murphy
Port Macquarie
Summary
Experienced retail professional with a strong track record in customer service, seeking to contribute exceptional guest relations, operational expertise, and a creative, adaptable approach to your team. As a permanent resident with full work rights in Australia for over six years, I am keen to join and contribute to your success.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Chef Assistant
Eats Estates
Port Macquarie, NSW
06.2025 - 12.2025
- Assisted in food preparation and ingredient sourcing, ensuring quality standards met.
- Maintained kitchen cleanliness and organization, adhering to safety protocols.
- Collaborated with chefs to execute menu items efficiently during peak service hours.
- Supported inventory management by tracking supplies and assisting with ordering processes.
- Streamlined food prep processes, reducing waste and improving efficiency in kitchen operations.
- Followed recipes and instructions to achieve quality and presentation standards.
- Assisted in menu preparation, making suggestions, and researching recipes compatible with existing menu items.
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
- Used variety of kitchen tools and appliances to prepare ingredients and meals.
- Prepped ingredients ahead of time to increase cooking and service speed.
- Adhered to dietary restrictions and accommodated allergies as necessary, fostering an inclusive dining experience for all guests.
- Reduced food waste with careful portion control and ingredient utilization.
Carriage Driver, Guest Services
Timbertown
Wauchope
10.2022 - 02.2025
- Delivered exceptional guest service by prioritizing safety and creating memorable experiences
- Conducted thorough daily safety inspections of all equipment to ensure compliance, reliability, and operational excellence
- Proactively identified and mitigated potential hazards through vigilant environment monitoring
- Engaged confidently with large groups of children, fostering a fun, safe, and engaging atmosphere
- Maintained pristine, safe, and healthy stables and paddocks to ensure optimal animal welfare and guest satisfaction
- Provided comprehensive daily care and attention to horses, donkeys, and alpacas, supporting overall park operations
- Performed daily medical assessments and safety treatments for equine and livestock health, ensuring peak condition
Cake Decorator
WalMart
Lorain, USA
03.2010 - 01.2019
- Delivered exceptional customer service by guiding clients through custom cake designs and dessert selections.
- Crafted a diverse range of high-quality baked goods, including custom cakes, cookies, and pastries, ensuring premium presentation and taste.
- Experience with inventory management, ordering supplies, and maintaining cost-effective operations.
- Adhered rigorously to health and safety standards, ensuring a clean and compliant workspace for safe food handling.
- Designed eye-catching bakery displays that effectively increased foot traffic and boosted sales.
- Collaborated seamlessly with team members to streamline operations and maintain a productive, positive work environment.
- Lend-to-end bakery production, emphasizing meticulous quality control and timely delivery of products.
- Trained and mentored new decorators and staff, fostering skill development and maintaining high service standards across the region.
Graphic Designer
Signs N Ship
Elyria, USA
04.2005 - 01.2010
- Crafted compelling visual identities by designing impactful logos and branding assets, elevating brand recognition.
- Orchestrated multiple projects concurrently, consistently delivering innovative, high-quality designs under tight deadlines.
- Delivered tailored graphic solutions for diverse clients, from startups to long established companies, ensuring brand consistency and engagement.
Event Planner
Party411
Cleveland, USA
01.1996 - 01.2005
- Crafted and executed innovative event strategies tailored to diverse corporate and private clients, driving memorable experiences.
- Orchestrated vendor negotiations and supplier partnerships to guarantee seamless delivery and high-quality event materials.
- Optimized budgets and timelines through strategic planning, ensuring flawless event execution within scope and resources.
- Collaborated with catering teams to deliver exceptional service transitions, enhancing guest satisfaction.
- Led and coordinated staff and volunteers, ensuring efficient operations and impeccable event delivery.
Skills
- Retail Sales
- Customer Relations
- Guest Services
- Marketing
- Organization
- Adaptability
- Attention to Detail
- Creativity
- Committed
- Communication
- Responsibility
- Problem-solving
- Design
- Hardworking
- Team Work
- People Skills
Certification
- NDISWC
- Working With Children's Check
- NSW Police Check
- RSA
- RCG
- Barista course by PEAK coffee
Timeline
Chef Assistant
Eats Estates
06.2025 - 12.2025
Carriage Driver, Guest Services
Timbertown
10.2022 - 02.2025
Cake Decorator
WalMart
03.2010 - 01.2019
Graphic Designer
Signs N Ship
04.2005 - 01.2010
Event Planner
Party411
01.1996 - 01.2005
PERSONAL DETAILS
- Nationality: USA
- Visa status: Full Working Rights