Shannon Thomson
Blackall,QLD
Summary
Detail-oriented and organised professional with over 12 years of experience in customer service and 8+ years in supervisory roles within a fast-paced retail environment. Proven ability to manage operations, support team performance, and maintain accurate records with efficiency and discretion. Adept at multitasking, problem-solving, and using administrative tools to streamline workflows. Eager to transition into an administrative assistant role where strong communication, organisational and interpersonal skills can contribute to a dynamic office environment.
Overview
12
12
years of professional experience
Work History
Retail Supervisor
Cornetts IGA
03.2013 - Current
- Trained new employees on store policies and sales techniques to boost performance.
- Increased customer satisfaction through exceptional service and prompt resolution of concerns.
- Resolved staff conflicts professionally, fostering a cohesive team environment.
- Processed exchanges, refunds, and team member purchases, ensuring cashiers focused on regular customers.
- Conducted audits of cash registers to ensure accuracy in financial transactions.
- Managed multi-line phone system by routing calls and greeting visitors efficiently.
- Maintained confidentiality of sensitive information in compliance with privacy policies.
- Assisted customers in finding products and making informed purchasing decisions.
Customer Service Assistant
The Lodge on Hawthorn
01.2018 - 01.2019
- Maintained a clean and organised work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost business reputation.
- Established a welcoming atmosphere by greeting each guest warmly.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest services
- Reset tables between guests by restocking low items and wiping down surfaces.
- Utilised POS system to receive and process food and beverage orders.
Education
High School Diploma -
Blackall State School
Blackall11-2016
Skills
- Exceptional customer service
- Tech-savvy and highly computer literate
- Excellent telephone communication
- Friendly, positive attitude
- Attention to detail
- Strong Multitasking Abilities
- Active listening
- Dependable and responsible
- Logical reasoning
- Cash handling and reconciliation
- POS terminal operation
Timeline
Customer Service Assistant
The Lodge on Hawthorn
01.2018 - 01.2019
Retail Supervisor
Cornetts IGA
03.2013 - Current
High School Diploma -
Blackall State School
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