Shannon Waaka
Summary
Dynamic quality assurance analyst/control technician with over 11years of proven success in quality control, stock and inventory management and occasional team supervision duties. Known for meticulous attention to detail, strong analytical skills, and the ability to lead teams under high pressured environments. Experienced in performing daily calculations, Skilled in data entry, budget supervision, and ensuring compliance with operational standards. A proactive professional who anticipates challenges, solves problems efficiently, and consistently delivers results in fast paced settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Quality Assurance Analyst
Metcash
Sydney, NSW
12.2014 - Current
- Managed stock levels and inventory control, ensuring accuracy and minimizing waste.
- Allocated staff effectively to meet high volume production and inspection demands.
- Worked under strict deadlines and extreme pressure to maintain smooth operations without compromising quality.
- Conduced regular audits and data entry for quality documentation, contributing to continuous improvement.
- Investigate and resolve stock rejections caused by mechanical or manual picking failures, identifying and correcting issues with product handling, placement, or labelling.
- Perform daily addition and subtraction of stock quantities to ensure picked and remaining inventory matches system records, reducing discrepancies and stock loss.
Control Technician
Metcash
Sydney, NSW
12.2014 - Current
- Monitor and manage automated systems to support daily warehouse operations involving 15 outbound robotic units responsible for palletising stock for major Australian grocery and liquor retailers.
- Used lighthouse software to detect and respond to system faults across automated equipment and conveyor systems.
- Assisted in resolving major IT/System issues using control software and coordinated system rests and restarts when required.
- Escalate major equipment faults to the maintenance team on-site when the issues could not be resolved by a fault chaser
- Diagnosed and resolved technical issues in automated systems, enhancing operational reliability and efficiency.
Supervisor of Operations
Metcash
Sydney, NSW
12.2014 - Current
- Supervised a team of 45–50 staff within an automated environment, ensuring daily operations ran efficiently and safely.
- Allocated tasks and job roles to team members based on workload, shift duration, and business priorities.
- Provided daily volume and productivity updates through detailed reporting to management.
- Monitored staff performance and workflow, providing on the spot assistance and guidance as needed.
- Contributed to cost saving measures by adjusting casual workforce needs according to volume forecasts and budget constraints.
- Managed and updated leave records including annual, sick, and personal leave in internal databases.
- Responded to operational challenges with quick, effective problem solving to avoid downtime and delays.
- Conducted incident reporting and managed workplace injuries in line with company safety protocols.
- Assisted with First Aid on site as a certified First Aider.
- Shifted and redeployed staff throughout departments based on volume demands to maintain optimal productivity.
- Acted as a point of contact for team member concerns, resolving personal or work-related issues professionally.
Education
Assistant in Nursing - Nursing
TAFE NSW
NSW01-2022
Skills
- Quality Assurance and Control
- Data Entry and Analysis
- Strong numerical skills
- High attention to detail
- Inventory and Stock Management
- Staff Management and Allocation
- Budget Monitoring and Cost Control
- Problem Solving and Critical Thinking
- High Pressure Task Execution
- Process Improvement
- Reliability and Forward Thinking
- Team Leadership & Supervision
- Task Allocation & Workforce Planning
- Database & System Entry (eg, leave, daily reports)
Certification
First Aid - Current
Languages
English
Native or Bilingual
Timeline
Senior Quality Assurance Analyst
Metcash
12.2014 - Current
Control Technician
Metcash
12.2014 - Current
Supervisor of Operations
Metcash
12.2014 - Current
Assistant in Nursing - Nursing
TAFE NSW