Summary
Overview
Work History
Education
Skills
References
Timeline
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SHANNON WEARN

Runaway Bay,QLD

Summary

Dedicated, highly experienced and enthusiastic Medical Receptionist with 17 years of service at Hope Island Medical Centre, offering exceptional administrative and interpersonal skills. Proficient in managing patient records, scheduling appointments, and providing exceptional customer service. Seeking an opportunity to leverage my expertise in a new medical setting.

Overview

18
18
years of professional experience

Work History

Assistant Practice Manager

Hope Island Medical Centre
01.2021 - Current
  • Years of Service: 2.5
  • Assisted Practice Manager in the day-to-day operations of the Medical Centre
  • Supervised and trained new reception staff, ensuring a high standard of service
  • Managed inventory and office supplies, optimising cost-effectiveness
  • Implemented and maintained efficient office procedures.
  • Assisted in financial reporting and budgeting.
  • Ordered all office supplies and kept check on inventory levels.
  • Current First Aid and CPR certificates

Personal Assistant

Imagine Cosmetics
01.2008 - Current
  • Years of service: 15
  • Provided administrative support to the Cosmetic Doctor in a busy practice
  • Scheduled client consultations, treatments, and procedures
  • Assisted in both Pre and Post treatment advice
  • Managed correspondence, including emails and phone calls
  • Ordering of products and payment of bills
  • Handled patient inquiries and educated them about cosmetic procedures
  • Assisted with marketing initiatives and promotional events.
  • Displayed absolute discretion at handling confidential information.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Arranged domestic travel plans and itineraries.
  • Maintained appropriate filing of personal and professional documentation.

Medical Receptionist

Hope Island Medical Centre
03.2006 - Current
  • Years of service: 17
  • Greeted patients and visitors, providing a warm and welcoming atmosphere
  • Scheduled and managed appointments for patients, ensuring efficient utilisation of the doctor's time
  • Managed patient records, ensuring confidentiality and accuracy
  • Handled phone calls, inquiries, and relayed messages to medical staff
  • Processed insurance claims and billing, maintaining up-to-date knowledge of medical billing codes
  • Collaborated with healthcare professionals to coordinate patient care
  • Maintained clean and well organised reception area
  • Received positive feedback from patients for exceptional customer service.

Sales Assistant Team Member

Just Jeans
  • Years of service: 6
  • Provided excellent customer service and product knowledge to customers
  • Managed and organized merchandise, ensuring a visually appealing store layout
  • Processed sales transactions and handled cash efficiently
  • Assisted in inventory management and stock replenishment.

Education

Certificate IV in Childcare -

Trinity Lutheran College
Ashmore, Qld

Skills

  • Excellent interpersonal and communication skills
  • Proficient in: Microsoft Office Suite (Word, Excel, Outlook) Medical Director, Pracsoft, HotDoc, Tanda
  • Strong organisational and multitasking abilities
  • Ability to maintain confidentiality and handle sensitive information
  • Knowledge of medical billing codes and procedures
  • Familiarity with healthcare software and EMR systems
  • Customer Satisfaction
  • Managing Files and Records
  • Policy and Procedure Development
  • Resource Management
  • Policy Implementation
  • Coaching and Mentoring
  • Records Management Systems
  • Medical Billing
  • Workflow Planning
  • Referral Management
  • Supply Ordering
  • Electronic Health Records

References

  

Dr Hung Nguyen 0411322944

Imagine Cosmetics


Helen Weissenberger 0419665056

Director – Hope Island Medical Centre


Anthea Blower 0419199319

Practice Manager - Hope Island Medical Centre


Diane Holtsbaum 0448636015


Timeline

Assistant Practice Manager

Hope Island Medical Centre
01.2021 - Current

Personal Assistant

Imagine Cosmetics
01.2008 - Current

Medical Receptionist

Hope Island Medical Centre
03.2006 - Current

Sales Assistant Team Member

Just Jeans

Certificate IV in Childcare -

Trinity Lutheran College

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SHANNON WEARN