Shannon Wilkinson
Pakenham,VIC
Summary
Dynamic and results-oriented professional with a proven track record at Mecca, enhancing customer satisfaction and exceeding sales goals. Skilled in office administration and fostering client relations, I bring a service-oriented mindset and exceptional organizational abilities. Leveraged time management and teamwork to boost efficiency and achieve significant outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Receptionist
Findex
2023.04 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and mailing out documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Coach
Maroondah Calisthenics
2022.01 - Current
- Promoted sportsmanship values among performers, fostering a positive competitive atmosphere within the team environment.
- Boosted performers confidence through personalized training sessions and continuous feedback.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Developed strong relationships with performers families to encourage support and involvement in their growth.
- Managed practice schedules, ensuring efficient use of time and resources for optimal results.
Receptionist
IG Design Group
2022.01 - 2023.03
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and mailing out documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained an organized and visually appealing showroom, showcasing the latest products and trends.
- Optimized floor plan layout based on seasonal themes or specific promotions leading up to more attractive displays that enticed customers.
- Coordinated special events within the showroom to generate increased foot traffic and brand awareness.
Zone Manager
Mecca
2018.10 - 2021.12
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Coach
Sterling Calisthenics
2012.02 - 2021.01
- Promoted sportsmanship values among performers, fostering a positive competitive atmosphere within the team environment.
- Boosted performers confidence through personalized training sessions and continuous feedback.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Developed strong relationships with performers families to encourage support and involvement in their athletic growth.
- Enhanced team performance by developing and implementing effective coaching strategies.
- Managed practice schedules, ensuring efficient use of time and resources for optimal results.
Supervisor
Coles Supermarket
2015.11 - 2017.11
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Education
Diploma - Beauty Therapy
Casey College of Beauty Therapy
Berwick, VIC06.2021
Diploma - Specialist Makeup
Pragmatic Training - National Academy of Beauty
Frankston, VIC12.2017
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Scheduling
- Office Administration
- Mail handling
- Service-oriented mindset
Certification
- HLTAID0011 - Provide First Aid & CPR, FirstAidPro, January 2024
Timeline
Receptionist
Findex
2023.04 - Current
Coach
Maroondah Calisthenics
2022.01 - Current
Receptionist
IG Design Group
2022.01 - 2023.03
Zone Manager
Mecca
2018.10 - 2021.12
Supervisor
Coles Supermarket
2015.11 - 2017.11
Coach
Sterling Calisthenics
2012.02 - 2021.01
Diploma - Beauty Therapy
Casey College of Beauty Therapy
Diploma - Specialist Makeup
Pragmatic Training - National Academy of Beauty
- HLTAID0011 - Provide First Aid & CPR, FirstAidPro, January 2024
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