Shantae Mountford

• Oversaw personal and professional calendars and coordinated appointments for future events.
• Maintained appropriate filing of personal and professional documentation.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Improved time management of the client through effective prioritization and organization of tasks.
• Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
• Accomplished project deadlines by assisting with task completion whenever required.
• Coordinated events and functions with attention to detail ensuring successful execution.

• Emails; Google Meet calls; Model Set up; Model training; Introduction to team.
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.

• Managed entire company, liaised with staff and models, and served as direct point of contact.
• Administration Duties
• Recruitment of models;
• Daily meetings
• Oversee social media posts;
• Account chatting; scheduling posts; organising content;
• KPI targets; individual performance monitoring;
• Budgeting; New Profit Revenue
• Arranging shifts; time doctor reports and emails
• Give constructive criticism; positive feedback; moral support;
• task delegation; problem solving;
• staff training

• Customer Service
• Executed multiple tasks in a fast-paced environment, such as bartending, dishwashing, table setting, and food serving while ensuring accurate recording of food and drink orders.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
• Delegated tasks effectively while actively solving problems.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Served high customer volumes during special events, nights, and weekends.

Managed and organized stage shows with a roster of 120 dancers/performers.

• Delivered exceptional customer service while managing phone operations and creating engaging content for social media platforms to enhance brand presence. Organized and executed successful promotional campaigns.
• Streamlined rostering and enhanced staff recruitment processes
• Cash handling
• Successfully executed reception duties, demonstrating exceptional problem-solving abilities.
• Enforced rules effectively.
• Efficiently managed bar operations including opening, closing, and cleaning responsibilities. Provided guidance and training to the staff.

• Customer Service,
• Managed stock control and ensured efficient management of high volume stock input/output; skillfully handled the steaming process for new stock/products
• Managed daily operations including opening and closing of the shop, banking, and cash handling
• Enhanced and optimized staff training procedure.
• Enhanced customer experience through personalized styling
• Enhanced visual merchandising techniques to optimize product presentation
• Achieved and exceeded KPIs, budgets, and targets
• Implemented loss prevention strategies and optimized sale set up processes
• Conducted stock take and organized stock room efficiently
• Managed new store set up, including stock take and organizing stock in the backroom and basement