SHANTESH MUGATI
Bangalore,India
Summary
A seasoned servant leader in the realm of Information Technology, boasting an extensive career spanning over two decades, with a noteworthy eight-year tenure at Shell and overall 20 years in IT. Recognized for adeptly managing intricate IT Infrastructure Programs valued at 30 million USD, and an impeccable track record of delivering high-impact IT solutions for distinguished portfolios including Upstream Capital, MAD, Enterprise, and RES/BCR.
Overview
18
18
years of professional experience
1
1
Certification
Work History
IDSO Delivery Lead
Shell Australia Private Limited
01.2023 - Current
- Currently overseeing delivery of multiple workstreams (Connectivity, Audio Visual, Cyber Defense, Mail Migration, Identity and Access Management, End User Computing, IT Support and Process, Change and Communications, Security and Compliance, Unstructured Data Migration, Non-Hosted Application Migration) for the Shell Energy Operation Pty Ltd IT Onboarding & BCR Compliance Programme, managing a multiyear budget of 30 million USD as an IDSO Infra Delivery Lead
- Focus is on integrating newly acquired new energies companies into Shell IT Standards for Binding Corporate Rules compliance and adherence to Shell's IT controls.
- Completed on-time deliveries by choosing best and most efficient routes
- Completed rush deliveries on tight timetables to satisfy customer needs
Programme Manager
Shell India Markets Private Limited
09.2015 - 12.2022
- Delivered comprehensive IT Infrastructure and Real Estate programs for Upstream Telecoms and Network, New Energies, Enterprise, MAD, IRM, New Office Build, and Office Move portfolios, ranging from $200K to $30M.
- Coached team members on productivity strategies to accomplish challenging goals
- Identified program obstacles and communicated possible impacts to team
- Managed multiple strategic projects with numerous sub-projects or workstreams
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives
- Facilitated workshops and conducted one-on-one training to educate team members
- Leveraged project management processes and tools to define and execute projects
- Established milestones and objectives based on input from functional areas and stakeholders
- Built teams to address project goals and objectives for multiple projects
- Established team priorities, maintained schedules and monitored performance
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Managed senior-level personnel working in Shell Energy
Sr. Project Manager
EMC Corporation
06.2011 - 09.2015
- Delivered IT Infrastructure deal of USD 24M for client that include solution/proposal writing, project definitions, financial estimations, Execution and Closure.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements
- Monitored project progress, identified risks and implemented corrective measures to acquire success
- Maintained schedules to meet key milestones at every project phase
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track
- Communicated project plans and progress to key stakeholders and project contributors
Service Delivery Manager
IBM India Private Limited
02.2009 - 03.2011
- Responsible for service delivery of TSM and USS accounts, project management of transition projects, stakeholder and vendor management.
- Supervised operations of service management staffed by 32 team members
Technical Support Specialist II/Project Lead
Dell India Private Limited
06.2008 - 12.2008
- Manager on DOA projects by supporting the planning, executing and closing the projects on agreed scope, time and cost.
Technical Support Engineer
Hewlett Packard
10.2006 - 05.2008
- Led a team of 12 Support Engineers; resolved technical problems related to Desktops, Servers.
Customer Relations Officer
Hinduja TMT
12.2005 - 04.2006
- Handling Requests, Complaints, Escalations and providing technical solutions uploading and researching new technical issues for internet connections.
Education
MBA - Human Resources Management
Vinayaka Missions University
Salem, Tamil Nadu, India01.2010
Bachelor of Science - Mathematics And Computer Science
Karnataka University
Karnataka, India05.2003
Skills
- Strategy & Planning
- Program/Project Management
- Delivery Management & Though Leadership
- Complex Stakeholder Management
- Interpersonal communication
- People management
- Telecoms and Networks
- Collaborative Working Environments (CWE) build
- Cyber Defense
- Mail Migration
- Data Center
- MS Project
- Teamwork and Collaboration
- Google Workspace
- Self-Directed
- Problem-Solving
- Active Listening
Accomplishments
- Supervised team of 64 staff members.
- IT Onboarded End to End 5 New Energy Companies namely SERG, SEUK, ERM Power, Powermetric, Powershop, to meet Binding Corporate Rules compliance and unlock the befenits of being a Shell Company, collaboration, increase profit margins in the Powering Progress journey.
- Developed Blueprint for BCR Compliance Programme
- Developed strategy to onboard 3 companies in Australia which enabled 1M cost savings for SEOps.
- Completed 2 phases of the program Discovery and Pathway for Powershop in 2 weeks which included the documentation and sign off.
- Lead the IDSO Delivery of EUC, IAM, Messaging, Connectivity, AV, Cyber Defence, Data Migration, IT Support and Process, Change and Communications, Security and Compliance, Hosted and Non-Hosted Applications etc.
Certification
- PMI - Project Management Professional (PMP)
- Learnathon Series for Connectivity (Shell)
- PMI – Certified Associate Project Manager (CAPM)
- Shell EDGE GREEN Belt Certified Agile Project Manager
- Managing Successful Programs (MSP) Foundation and Practitioner Certified
- Certified Scrum Master (CSM) Certified
- PRINCE 2 Agile Practitioner Certified
- PRINCE 2 Foundation and Practitioner Certified
- ITIL V3 Foundation and ITIL V2 Practitioner (Change & CI)
- DevOps (Shell Training)
- Certified Information Systems Security Professional (CISSP) – Trained & No Certification
- EMC Information Storage and Management (ISA)
- EMC Cloud Infrastructure and Services (CIS)
- CompTIA certified A+ Remote Specialist Technician
Personal Information
- Visa Status: US – B1/B2 – valid until 2024
- Date of Birth: 12/07/81
- Nationality: Indian
Extracurricular Activities
Volunteered for EMC sustainability initiatives Driving the Idea Board initiative Core Lead for Culture club Authored an article for ITSO To GO Newsletter
Affiliations
- Project Management Institute
Section name
During my leisure hours, I dedicate time to honing my fundamental guitar skills, a pursuit that not only provides a calming effect on my mood but also serves as a constructive mechanism for stress management. Additionally, I indulge in a daily cycling routine, covering a distance of 10 kilometers on each occasion. Moreover, during periods of relative tranquility throughout the year, I invest my time in cultivating and expanding my proficiency in new IT skills.
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
IDSO Delivery Lead
Shell Australia Private Limited
01.2023 - Current
Programme Manager
Shell India Markets Private Limited
09.2015 - 12.2022
Sr. Project Manager
EMC Corporation
06.2011 - 09.2015
Service Delivery Manager
IBM India Private Limited
02.2009 - 03.2011
Technical Support Specialist II/Project Lead
Dell India Private Limited
06.2008 - 12.2008
Technical Support Engineer
Hewlett Packard
10.2006 - 05.2008
Customer Relations Officer
Hinduja TMT
12.2005 - 04.2006
MBA - Human Resources Management
Vinayaka Missions University
Bachelor of Science - Mathematics And Computer Science
Karnataka University
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