Shaoling Chen
Collaroy,NSW
Summary
Dynamic manager with a proven track record at Plateau Mini Market, enhancing customer satisfaction through improved service protocols and rigorous quality control. Skilled in budget control and time management, I fostered a collaborative culture, driving employee engagement and operational excellence. Committed to maximizing performance and ensuring safe, productive environments.
Overview
29
29
years of professional experience
Work History
Manager
Plateau Mini Market
05.2015 - Current
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Manager
Kunming Heye Paint Industry
01.2007 - 09.2015
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Manager
Kunming Yongfa Decorative Materials Department
08.1996 - 12.2006
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
Education
No Degree -
Liangtian High School
Guangzhou, Guangdong, ChinaSkills
- Time management
- Customer service
- Budget control
Timeline
Manager
Plateau Mini Market
05.2015 - Current
Manager
Kunming Heye Paint Industry
01.2007 - 09.2015
Manager
Kunming Yongfa Decorative Materials Department
08.1996 - 12.2006
No Degree -
Liangtian High School