Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
References
Timeline
Generic

Shaqayeq Bahrami

Thornton,NSW

Summary

Versatile team member offering over 3 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Click and Collect, Personal Shopper

Coles Green Hills
08.2022 - Current
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Developed professional relationships with customers to establish repeat business and increase trust.
  • Informed customers of promotions to increase sales productivity and volume.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Customer Service Representative

KFC
02.2020 - 09.2022
  • Proactively pursued cross-training opportunities to broaden skill set and contribute to various operational facets of the store.
  • Acknowledged for consistently delivering accurate and high-quality work results and established a reputation for meeting deadlines and surpassing performance goals.
  • Exhibited exemplary teamwork, collaborating seamlessly with colleagues to achieve collective objectives.
  • Facilitated the training of new team members, ensuring a smooth onboarding process.
  • Engaged in organising and participating in various fundraisers, showcasing dedication to community involvement and corporate social responsibility.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Education

High School Diploma -

Callaghan College Jesmond Campus
Jesmond, NSW
2023

Bachelor of Diagnostic Radiography (Honours) - Medical Radiologic Technology

University of Newcastle
Newcastle, NSW

Skills

  • Upbeat and Outgoing Attitude
  • Flexible Schedule
  • Complaint Resolution
  • Computer Proficiency
  • Quality Control
  • Store Maintenance
  • POS Systems Expert
  • Delivery Scheduling
  • Staff Training
  • Product Promotion

Accomplishments

  • Participated in the National Computer Science School (NCSS) 2023, in University of NSW
  • Participated in the Cyber Security Program in PWC Sydney Headquarters. Competed in a team and created a prototype product.
  • Participated in the Women's Engineering program
  • Active coordinator for the Newcastle Hazara Community
  • Social Justice Scholarship, 2021 from Public Education Foundation

Certification

  • Certificate III in Retail
  • Certificate I in Financial Literacy

Languages

English
Native or Bilingual
Persian
Native or Bilingual
Dari
Full Professional

References

  • Mr. Jason Fairweather

+61411045122

  • Miss Maddy Rooke

+61402326223

  • Mrs. Lauren Vodopianoff

+61427725778

Timeline

Click and Collect, Personal Shopper

Coles Green Hills
08.2022 - Current

Customer Service Representative

KFC
02.2020 - 09.2022

High School Diploma -

Callaghan College Jesmond Campus

Bachelor of Diagnostic Radiography (Honours) - Medical Radiologic Technology

University of Newcastle

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Shaqayeq Bahrami