Monica Boshra
Roselands
Summary
Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Motivated student with excellent communication and interpersonal skills looking to gain valuable experience in a professional setting. Current student looking to join the workforce to gain real-world experience. Ability to complete tasks on time in both individual and team settings. Dependable and reliable, ready to learn and grow with your company.
Experienced with leading cross-functional teams to achieve project milestones. Utilizes effective communication and strategic planning to ensure project success. Track record of fostering team collaboration and managing dynamic project requirements.
Overview
6
6
years of professional experience
Work History
Click & Collect Shopper
Coles Group
02.2025 - Current
- Managed inventory levels to ensure product availability and minimize stockouts.
- Collaborated with team members to optimize shopping routes and enhance efficiency.
- Trained new staff on company policies, procedures, and customer service standards.
- Processed customer orders accurately and ensured timely delivery of products.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Demonstrated speed and accuracy in order item selection.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Student Ambassador
University of Wollongong
04.2023 - Current
- Served as role model, advocate, and peer mentor to new and continuing students.
- Learned how to manage multiple tasks simultaneously while working with a team of Student Ambassadors.
- Gained experience in public speaking through leading workshops and presentations for new students.
- Conducted new student orientations to facilitate retention and foster positive attitude towards attending university.
- Developed strong communication and interpersonal skills by representing the University at various events.
- Shared first-hand information about college experience with prospective students.
- Built rapport with prospective students during recruitment visits, providing information about the school's academic programs.
- Mentored and supported new students, helping to integrate and thrive.
Online Shopper
Coles Group
10.2019 - 02.2025
- Demonstrated ability to work independently and as part of a team in a fast-paced environment.
- Responsible for ensuring that all orders are properly packaged prior to shipping out.
- Maintained positive working relationships with customers, team members, and leadership.
- Created personalized shopping experiences for customers by providing individualized attention.
- Possessed calm, professional and courteous attitude towards customers and colleagues.
- Managed online grocery orders to ensure timely and accurate delivery.
- Trained new staff on efficient order-picking and customer service standards.
Education
Bachelor - Computer Science
University of Wollongong
04.2026
Skills
- Attention to detail
- Time management
- Teamwork and Collaboration
- Adaptability and Flexibility
- Decision-making
- Relationship Building
- Professionalism
- Staff Collaboration
- Strong work ethic
- Online order fulfillment
- Promotional planning
LANGUAGES
Arabic Fluent
Native or Bilingual
Timeline
Click & Collect Shopper
Coles Group
02.2025 - Current
Student Ambassador
University of Wollongong
04.2023 - Current
Online Shopper
Coles Group
10.2019 - 02.2025
Bachelor - Computer Science
University of Wollongong
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