Shara Ann Kina
Summary
I have been in administration, finance, retail sales & hospitality the last 20 years and love to deal with people and anything that gets thrown my way. I am a hardworking, honest and reliable person who wants to succeed in life.
Overview
13
13
years of professional experience
Work History
Receptionist
Big Dog Support Services
Rockhampton , Qld
01.2022 - 10.2023
- Greeted clients and visitors warmly, ensuring a positive first impression.
- Managed incoming calls, directing inquiries to appropriate staff efficiently.
- Scheduled appointments, coordinating calendars for service providers and clients.
- Organized reception area, ensuring stocked supplies and materials for seamless operations.
- Supported clients in office with inquiries, enhancing their experience and satisfaction.
- Maintained on-call availability for client and staff support.
- Set up interviews for employees
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Coordinated transportation for employees and clients, ensuring timely arrivals and departures.
Medical Receptionist
Bidgerdi Community Health/COVID Clinic
01.2021 - 01.2022
- Coordinated patient scheduling, check-in, check-out to optimize patient flow and minimize wait times
- Processed Medicare claims efficiently
- Operated multi-line phone system while greeting patients
- Helped patients complete necessary medical forms & documentation
- Maintained cleanliness and organization of waiting room
- Adhered to strict HIPAA guidelines to protect patient privacy
- Maintained current & accurate medical records for patients
- Facilitated patient referrals to medical specialists, ensuring timely access to necessary care
- Assisted office staff by performing various administrative tasks
Customer Service Representative
Ampol
Rockhampton, QLD
01.2021 - 12.2021
- Front counter service
- Food service
- Preparing coffee
- Busy fuel station with truck stop and showers.
- Worked night shifts.
- Working in a busy environment.
- Doing all duties around station.
Barista
Yimdumunja Coffee Shop/Barista Café
Alyangula , Northern Territory
02.2020 - 12.2021
- Coffee & beverage preparing and serving
- Customer service
- Busy local shop
- Cash handling
- Opening and closing store
- General cleaning
- Preparing meals
- Prepared high-quality coffee beverages using espresso machines and grinders.
- Maintained cleanliness and organization of the café environment daily.
- Managed inventory by restocking supplies and monitoring expiration dates.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Mine Operator
South32
01.2019 - 01.2020
- Driving 777F dump truck to and from Digger
- Reporting any accidents, injuries or mechanical issues
- Complying with all safety rules and regulations
- Performed routine maintenance on mining equipment
- Effective communication skills
- Pre-starts
- Signing in and out of mine site
Personal Banker
ANZ
01.2018 - 01.2019
- Cash handling
- Targets
- Cashing cheques
- Personal applications
- Filing
- Excellent computer knowledge
- Answering phone
- Working in a busy environment
- Banking
- Customer service
2IC Manager
Payless Shoes
Cairns, QLD
01.2017 - 01.2018
- Cash handling
- Daily store targets
- Assisting staff with duties
- Stock control
- Opening and closing shop
- Banking
- Scheduling rosters
- Customer service
- Assisted in managing daily store operations and workflow.
- Ensured compliance with company policies and procedures during shifts.
- Supported team in achieving sales targets through effective merchandising.
- Resolved customer issues promptly to maintain satisfaction levels.
- Collaborated with management on promotional displays and initiatives.
- Monitored store environment for cleanliness and safety standards.
Sales Assistant
Surf Dive & Ski
Cairns, Qld
01.2015 - 12.2016
- Customer service
- Cash handling
- Banking
- Closing store
- Telephone orders
- Meeting individual targets & incentives
- Assisted customers with product selection and inquiries.
- Organized merchandise displays to enhance customer experience.
- Informed customers about current promotions and discounts.
Sales Assistant
Bright Eyes
Rockhampton, QLD
01.2014 - 12.2014
- Customer service
- Cash handling
- Opening & closing store
- Daily targets
- Banking
- Assisted customers with product selection and inquiries.
- Organized merchandise displays to enhance customer experience.
- Processed sales transactions efficiently at the point of sale.
- Provided product knowledge to customers for informed purchases.
Bar Manager
Alyangula Golf Club
Alyangula , NT
01.2011 - 12.2013
- Managed beverage inventory and supplier relationships for the bar operations.
- Trained and supervised staff on customer service and drink preparation techniques.
- Developed cocktail menus reflecting seasonal ingredients and local preferences.
- Open and close.
- Drive through take away.
Skills
- OPEN MANUAL DRIVERS LICENCE
- ABORIGINAL CERTIFICATE
- PERSONAL FINANCE CERTIFICATE
- NDIS CARD YELLOW CARD
- BLUE CARD
- BOOKKEEPING CERTIFICATE
- RSA
- RSG
- MYOB
- EXCELLENT COMPUTER KNOWLEDGE
- Accounting certification
- FIRST AID
- CPR CERTIFICATE
- NATIONAL POLICE CHECK
References
- Jenny Boon, 0421221622
- Jessica Doyle 0481526940
Timeline
Receptionist
Big Dog Support Services
01.2022 - 10.2023
Customer Service Representative
Ampol
01.2021 - 12.2021
Medical Receptionist
Bidgerdi Community Health/COVID Clinic
01.2021 - 01.2022
Barista
Yimdumunja Coffee Shop/Barista Café
02.2020 - 12.2021
Mine Operator
South32
01.2019 - 01.2020
Personal Banker
ANZ
01.2018 - 01.2019
2IC Manager
Payless Shoes
01.2017 - 01.2018
Sales Assistant
Surf Dive & Ski
01.2015 - 12.2016
Sales Assistant
Bright Eyes
01.2014 - 12.2014
Bar Manager
Alyangula Golf Club
01.2011 - 12.2013