SHARA SAUNDERS
Gold Coast,QLD
Summary
I am enthusiastic and customer-focused. Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
6
6
years of professional experience
Work History
Customer Service Officer
Services Australia
03.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
Indigenous Support Officer
Elanora State High School
07.2020 - 03.2021
- Coached students through school and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with students and teachers.
- Created, prepared, and delivered reports to various departments.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
Customer Assistant
Woolworths, Tweed
10.2017 - 02.2021
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
Education
High School Diploma -
Palm Beach Currumbin State High School
Palm Beach, QLD11.2018
Skills
- Communication Skills
- Effective Time Management
- Interpersonal Communication Skills
- Event Planning
- Administrative Support
- Legal Proceedings
- Microsoft Office
- Customer Needs Assessments
- Database Systems
- Government Agency Guidelines
Timeline
Customer Service Officer
Services Australia
03.2021 - Current
Indigenous Support Officer
Elanora State High School
07.2020 - 03.2021
Customer Assistant
Woolworths, Tweed
10.2017 - 02.2021
High School Diploma -
Palm Beach Currumbin State High School
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