Summary
Work History
Education
Skills
Additional Information
Work Availability
Timeline
Volunteer
Sharad Katwal

Sharad Katwal

St Kilda, Melbourne,VIC

Summary

As a recent graduate with a Master's degree in Software Engineering, I am eager to apply my knowledge and skills in a challenging and dynamic work environment which i earned through my university projects and prior work experience. Throughout my academic career, I have developed a strong foundation in software design, development, and project management, along with a keen interest in emerging technologies. I am passionate about collaborating with teams to create innovative solutions that meet the needs of users while improving system performance and functionality. With a proactive approach to problem-solving and a commitment to continuous learning, I am excited to embark on a career in software engineering and make a valuable contribution to the field.

Work History

Disability Support Worker

Life Without Barriers
06.2020 - Current
  • Coordinated patient discharge planning and follow-up care.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Checked medication schedules and patient needs to enforce medication administration standards team-wide.
  • Kept accurate records for client files and handled related paperwork.

Senior IT Technician and Support Officer

Islington College
01.2016 - 03.2019
  • Monitor, diagnose, and resolve issues such as network connectivity, OS issues and provide support to mission-critical applications
  • Analyze and troubleshoot software and hardware issues Provide technical support to customers via telephone, email and live support as well as a ticketing system
  • Respond to queries pertinent to package details, e-commerce solutions, email configurations, and search engine submission packages
  • Create help desk documentation with step by step instructions on problem resolving techniques
  • Document all issues and generate reports detailing common problems and error trends
  • Fill in for in-house IT services as needed, installing new desktop systems for developers, project managers, and QA team members.

Technical Support

Home Pc Solution
03.2011 - 10.2015
  • Deliver exemplary, to +10 customers daily while assisting with installation, configuration, and troubleshooting of Windows-operating desktop computers and peripherals.
  • Perform 15 emergency recovery, maintenance, and repair weekly on short notice.
  • Assisted in troubleshooting and resolving.
  • IT issues Sent tickets to appropriate departments utilizing ticket tracking systems.
  • Solved minor workstation, hosting issues.
  • Installed and troubleshoot system, software, antivirus, and patches Maintained logs, documentation of processes and tickets.

Education

Master's of Software Engineering -

Federation University Australia
Berwick, VIC
11.2022

Bachelor of Science - Computer Science

Islington College
Kathmandu
10.2016

Skills

  • Advanced computer literacy
  • Strong administration and Reporting
  • Software Installation and New User Training
  • Assembly of new desktop and laptop
  • IT Ticketing System
  • POS support
  • TCP/IP, VPN, DNS, DHCP
  • Create and Delete Active Directory User
  • Install and upgrade OS (windows 7, 8, 10,11)
  • Hardware troubleshooting and maintenance
  • PHP, Wordpress, CSS
  • Javascript
  • Python
  • Software Practices
  • Website Optimization
  • Database / SQL

Additional Information

  • Driver's license and own transport.
  • Willing to relocate.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Disability Support Worker

Life Without Barriers
06.2020 - Current

Senior IT Technician and Support Officer

Islington College
01.2016 - 03.2019

Technical Support

Home Pc Solution
03.2011 - 10.2015

Master's of Software Engineering -

Federation University Australia

Bachelor of Science - Computer Science

Islington College

Similar Profiles

  • Ayak Manjok

    Ayak ManjokAyak Manjok

    RESIDENTIAL YOUTH WORKER at LIFE WITHOUT BARRIERSRESIDENTIAL YOUTH WORKER at LIFE WITHOUT BARRIERS

  • Andy Shaw

    Andy ShawAndy Shaw

    Workforce Support Lead (Aged Care and QCSS) at Life Without BarriersWorkforce Support Lead (Aged Care and QCSS) at Life Without Barriers

  • Evans Bett

    Evans BettEvans Bett

    Disability Support Worker at Life Without BarriersDisability Support Worker at Life Without Barriers

  • Cheryl Marie Reilly

    Cheryl Marie ReillyCheryl Marie Reilly

    Youth Intensive Therapeutic Support Worker at Life Without BarriersYouth Intensive Therapeutic Support Worker at Life Without Barriers

  • Sunny Nguyen

    Sunny NguyenSunny Nguyen

    Team Projects or Group Work at High SchoolTeam Projects or Group Work at High School

CREATE PROFILE
Sharad Katwal