Sharan Odgers
Mount Waverley,VIC
Summary
Experienced administrative and customer service professional with more than 10 years’ experience in account management, compliance processes and team leadership. Skilled in reviewing documentation, interpreting policies and procedures, preparing written correspondence and managing complex enquiries. Proven ability to manage high-volume workloads while maintaining accuracy and attention to detail. Experienced in liaising with customers, staff and external stakeholders to resolve issues and deliver fair and consistent outcomes. Brings strong analytical skills, sound judgement and the ability to communicate decisions clearly and professionally.
Overview
11
11
years of professional experience
10035
10035
years of post-secondary education
Work History
Account Manager
Odgcorp Pty Ltd
02.2014 - 01.2025
- Managed key customer accounts and resolved complex customer enquiries while maintaining high service standards.
- Reviewed documentation and information to ensure compliance with company policies and procedures.
- Prepared written correspondence and documentation relating to customer accounts and service matters.
- Oversaw operations and supervised approximately 30 staff, ensuring procedures and service standards were consistently applied.
- Managed multiple tasks and deadlines while maintaining high levels of accuracy and attention to detail.
- Investigated and resolved issues through analysis, communication and problem-solving.
- Worked closely with internal teams to ensure consistent processes and outcomes across the business.
Education
Diploma of Financial Services - Financial Planning
Holmesglen Institute of TAFE
Bachelor of Business Studies -
Charles Sturt University
Diploma of Business Marketing -
Holmesglen Institute of TAFE
Certificate IV in Business Marketing -
Holmesglen Institute of TAFE
Certificate III in Business Sales -
Holmesglen Institute of TAFE
Skills
- Interpretation and application of company’s account policies
- Strong written communication
- Documentation review
- Decision making
- Managing high-volume workloads
- Customer enquiry management
- Issue resolution
- Problem solving
- Sound judgement
- Administrative coordination
- Record management
- Collaboration with internal teams
- Collaboration with external stakeholders
References
Brent Odgers, Director, Odgcorp Pty Ltd, 0400 142 149
Timeline
Account Manager
Odgcorp Pty Ltd
02.2014 - 01.2025
Diploma of Financial Services - Financial Planning
Holmesglen Institute of TAFE
Bachelor of Business Studies -
Charles Sturt University
Diploma of Business Marketing -
Holmesglen Institute of TAFE
Certificate IV in Business Marketing -
Holmesglen Institute of TAFE
Certificate III in Business Sales -
Holmesglen Institute of TAFE