Sharda Chhetri
Perth,WA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
Pune, India
04.2019 - 12.2022
- Provided exceptional customer service, addressing inquiries and resolving issues to ensure customer satisfaction
- Achieved and exceeded monthly sales through effective upselling and cross-selling strategies
- Experienced in utilizing Customer Relationship Management (CRM) tools such as Salesforce to streamline customer interactions and enhance service delivery
- Collaborative approach to working with a cross-functional team to address customer concerns, share insights, and contribute to continuous process improvement
- Collaborated with team members to ensure a well-organized store layout and attractive product displays
- Responded to customer emails with accurate product and service information.
Customer Support Executive
Mumbai, India
01.2018 - 03.2019
- Maintained accurate records of customer interactions
- Handled inquiries and managed a high volume of inbound customer inquiries via phone, chat, and email
- Provided timely and effective resolution to customer issues, leading to improved customer satisfaction scores
- Provided detailed information about products and services
- Communication, demonstrating strong communication skills in addressing customer concerns inquiries.
Education
Accountancy
DAV(PG) College
Dehradun, India03-2014
Skills
- Customer Service Skills
- Organizational Skills
- Sales and Upselling
- Inbound and Outbound Calls
- CRM Software
- Conflict Management
Accomplishments
Star Employee of the Month twice at NTC India.
Current status
Pursuing Master's at UWA Perth,All days Available Except Tuesday and Friday
Timeline
Customer Service Specialist
04.2019 - 12.2022
Customer Support Executive
01.2018 - 03.2019
Accountancy
DAV(PG) College
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