Shardae Thorsen
Townsville,QLD
Summary
Highly enthusiastic and motivated 2nd year JCU Nursing Student aspiring to develop, practice and improve nursing skills within scope of practice. I have 8 years of retail customer service experience that has allowed me to obtain relevant skills of team communication, appropriate skills delegation, time-management in high performance environments and reliability.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Casual Retail Assistant
Fairfield Fresh Market And Deli
03.2017 - Current
- Answer customer questions about products and services.
- Greet customers and helped with product questions, selections, and purchases.
- Train and delegate tasks to junior staff.
- Used POS system to process sales and returns
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managing open and close shifts.
Casual Administration Assistant
XRX Business Centre Townsville
01.2016 - 12.2022
- Scanning of documents, requiring appropriate filing, naming and discretion.
- Printing of documents including flyers, booklets, posters, large format.
- Managed phone and email correspondence.
- Greeting customers at front counter.
- POS handling, managing opening and end of day.
Hospitality Worker
Spotless Facility Services
08.2015 - 07.2017
- Maintain high standards of customer service during high-volume. fast-paced operations.
- Follow food safety procedures according to company policies and health and sanitation regulations.
- Reduced risks by maintaining clean and organised work environment.
- Promptly and efficiently handle any customer complaints.
- Worked at 1300 Smiles Stadium at home games in the hospitality department.
Education
Bachelor of Nursing Science -
James Cook University
Townsville, QLDBachelor of Engineering/Bachelor of Science -
James Cook University
Townsville, QLD06.2021
Certificate III - Christian Ministry And Theology
Institute of Faith Education
11.2019
High School Diploma -
Saint Margaret Mary's College
Townsville, QLD11.2019
Skills
- Complaint Management
- Policy and Procedure Adherence
- Computer Proficiency and Microsoft Office
- Documentation and Recordkeeping
- Strong Communication and Interpersonal Skills
- Customer Assistance
- Time Management
- Team cooperation
Certification
- Provide cardiopulmonary resuscitation - HLTAID009: obtained 20th February 2023
- Provide basic emergency life support - HLTAID010: obtained 27th February 2022
- Provide first aid - HLTAID011: obtained 27th February 2022
Timeline
Casual Retail Assistant
Fairfield Fresh Market And Deli
03.2017 - Current
Casual Administration Assistant
XRX Business Centre Townsville
01.2016 - 12.2022
Hospitality Worker
Spotless Facility Services
08.2015 - 07.2017
Bachelor of Nursing Science -
James Cook University
Bachelor of Engineering/Bachelor of Science -
James Cook University
Certificate III - Christian Ministry And Theology
Institute of Faith Education
High School Diploma -
Saint Margaret Mary's College
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