Shareen Lata
Bardia,NSW
Summary
Seasoned Store Manager of Operations with proven leadership skills. Strong background in overseeing all aspects of store operations, ensuring smooth day-to-day functioning and maximizing profitability. Skilled at team management, inventory control, and customer service enhancement. Proven ability to make positive impact on business performance through strategic planning and execution.
Overview
13
13
years of professional experience
Work History
Store Manager of Operations
Chicken Express
01.2019 - 12.2023
- Created weekly schedules for staff members according to business needs.
- Identified areas of improvement in store operations processes.
- Analyzed customer data to develop targeted marketing campaigns.
- Provided feedback on product selection, layout, displays and promotions.
- Assisted in developing marketing strategies to increase revenue.
- Performed daily inspections of facility to identify any potential problems or areas needing improvement.
- Analyzed customer feedback data to identify areas of improvement in products or services offered.
- Developed and implemented staff training programs to ensure customer satisfaction.
Customer Service /Cashier Team Leader
Chicken Express / Ink
02.2016 - 01.2019
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
- Performed daily opening and closing procedures for the register area.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Resolved customer complaints professionally in accordance with company policy.
- Stocked shelves with merchandise when needed.
Manager On Duty - Bar /Food
Greenland Bar and Restaurant
01.2011 - 01.2016
- Audited cash registers at the end of each shift for accuracy.
- Conducted regular team meetings to discuss operational issues.
- Provided guidance and support to team members when needed.
- Investigated incidents reported by customers or staff members.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
Education
Certificate - Basic MS Office And Outlook
NZPTC Computer Centre
Nadi02-2004
Skills
- Employee Training
- Point of sale systems
- Computer Skills
- Recruitment and hiring
- Employee Scheduling
- Store maintenance
- Retail Inventory Management
- Store Merchandising
Languages
English
Professional
Hindi
Professional
References
References available upon request.
Timeline
Store Manager of Operations
Chicken Express
01.2019 - 12.2023
Customer Service /Cashier Team Leader
Chicken Express / Ink
02.2016 - 01.2019
Manager On Duty - Bar /Food
Greenland Bar and Restaurant
01.2011 - 01.2016
Certificate - Basic MS Office And Outlook
NZPTC Computer Centre
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