Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Shari Hinz

Knorrit Flat,NSW

Overview

9
9
years of professional experience

Work History

GUEST SERVICE AGENT

Redcape Hotel Group - Lakeview Hotel Motel
03.2024 - 10.2024
  • Remaking, turning over and servicing motel guests rooms
  • Processing payments through an online booking system
  • Checking guests in and out through an online software
  • Handling linen and stock deliveries
  • Restocking housekeeping trolleys daily
  • Preparing sheet sets
  • Designating specific roles for staff each shift
  • Completing laundry duties

KITCHEN HAND

Mind Champs Albion Park
09.2023 - 03.2024
  • Prepping ingredients & cooking meals
  • Maintaining the cleanliness of the kitchen
  • Refilling stock & handling deliveries
  • Washing dishes & operating a commercial dishwasher
  • Adhering to strict dietary requirements & protecting children with fatal allergies
  • Completing laundry duties

OFFICE ADMINISTRATION ASSISTANCE

Christopher James Tiling
07.2022 - 09.2023
  • Taking inbound calls & making outbound calls to customers, suppliers and contractors
  • Creating and sending invoices & receipts to customers and contractors
  • Ordering supplies & materials
  • Documenting tax receipts, invoices and income statements
  • Designing & creating business logo, website, uniforms, cards and flyers

CUSTOMER SOLUTIONS SPECIALIST

Probe Wollongong (My Aged Care)
07.2020 - 06.2021
  • Taking inbound calls & making outbound calls
  • Arranging services and assessments for clients
  • Solving client issues and assisting with queries
  • Working with KPI's and incentives, along with average handling time and after call work averages

SANDWICH ARTIST

SUBWAY
04.2017 - 07.2020
  • Serving customers
  • Preparing and serving food
  • Handling money & counting the register
  • Baking bread and cookies
  • Closing the store
  • Taking on the role of a senior staff member
  • Training new staff
  • Deep cleaning the store

BACK OF HOUSE

Rashays
08.2019 - 06.2020
  • Stocking fridges, freezers, dry store's and food stations
  • Maintaining a hygienic and tidy kitchen
  • Preparing and cooking food within a time limit
  • Deep cleaning the kitchen
  • Working in a team environment as well as independently

SALES ASSISTANT

ICE DESIGN
01.2016 - 08.2016
  • Serving customers
  • Packing/unpacking boxes
  • Preparing clothes racks
  • Opening/closing store
  • Preparing store
  • Achieving daily/weekly KPI's and budgets
  • Working in a team environment
  • Working on till

CHILD SUPERVISOR/KITCHEN HAND

TELL ME A TALE PLAY CENTER
11.2015 - 01.2016
  • Supervising and entertaining children
  • Co-ordinating activities
  • Cleaning the store
  • Opening/closing the store
  • Serving customers in the café
  • Preparing food and drinks for customers in the café

Education

Basic food safe handling training certificate - Hospitality

NSW Food Authority
12.2023

White card - Construction

Accelerated Training
12.2019

Aviation Certificate III - Aviation

Aerospace Training Services
12.2018

High School Diploma -

Oak Flats High School
12-2018

Duke of Edinburgh's International award (bronze) -

Multicultural Communities Council of Illawarra
12.2015

Retail Certificate II - Retail

Access Community Group
12.2015

Skills

  • Guest communication
  • Listening skills
  • Writing and verbal communication
  • Cleaning and sanitizing
  • Customer rapport
  • Team player mentality
  • Complaint handling
  • Guest inquiry resolution
  • Team building and supervision
  • Administrative skills
  • Hospitality services
  • Hospitality best practices

Accomplishments

  • Shellharbour City Council Community Service Certificate of Appreciation
  • Multicultural Communities Council Illawarra Certificate of Appreciation
  • PCYC Certificate of Appreciation
  • Graff Off Program Certificate of Appreciation
  • National Parks & Wildlife Achievement Award
  • S.N.A.P.K.I.C Program NSW Sport & Recreation Recognition Certificate

References

  • Petra Bright, 0434 423 779, Lakeview Hotel Motel Head of Housekeeping
  • Bethany Reid, 0401 972 510, Probe Wollongong Team Leader
  • Belinda Gaudiosi, 0423 981 585, Owner of Subway Shellharbour Village

Timeline

GUEST SERVICE AGENT

Redcape Hotel Group - Lakeview Hotel Motel
03.2024 - 10.2024

KITCHEN HAND

Mind Champs Albion Park
09.2023 - 03.2024

OFFICE ADMINISTRATION ASSISTANCE

Christopher James Tiling
07.2022 - 09.2023

CUSTOMER SOLUTIONS SPECIALIST

Probe Wollongong (My Aged Care)
07.2020 - 06.2021

BACK OF HOUSE

Rashays
08.2019 - 06.2020

SANDWICH ARTIST

SUBWAY
04.2017 - 07.2020

SALES ASSISTANT

ICE DESIGN
01.2016 - 08.2016

CHILD SUPERVISOR/KITCHEN HAND

TELL ME A TALE PLAY CENTER
11.2015 - 01.2016

Basic food safe handling training certificate - Hospitality

NSW Food Authority

White card - Construction

Accelerated Training

Aviation Certificate III - Aviation

Aerospace Training Services

High School Diploma -

Oak Flats High School

Duke of Edinburgh's International award (bronze) -

Multicultural Communities Council of Illawarra

Retail Certificate II - Retail

Access Community Group

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Shari Hinz