Shari Hinz
Knorrit Flat,NSW
Overview
9
9
years of professional experience
Work History
GUEST SERVICE AGENT
Redcape Hotel Group - Lakeview Hotel Motel
03.2024 - 10.2024
- Remaking, turning over and servicing motel guests rooms
- Processing payments through an online booking system
- Checking guests in and out through an online software
- Handling linen and stock deliveries
- Restocking housekeeping trolleys daily
- Preparing sheet sets
- Designating specific roles for staff each shift
- Completing laundry duties
KITCHEN HAND
Mind Champs Albion Park
09.2023 - 03.2024
- Prepping ingredients & cooking meals
- Maintaining the cleanliness of the kitchen
- Refilling stock & handling deliveries
- Washing dishes & operating a commercial dishwasher
- Adhering to strict dietary requirements & protecting children with fatal allergies
- Completing laundry duties
OFFICE ADMINISTRATION ASSISTANCE
Christopher James Tiling
07.2022 - 09.2023
- Taking inbound calls & making outbound calls to customers, suppliers and contractors
- Creating and sending invoices & receipts to customers and contractors
- Ordering supplies & materials
- Documenting tax receipts, invoices and income statements
- Designing & creating business logo, website, uniforms, cards and flyers
CUSTOMER SOLUTIONS SPECIALIST
Probe Wollongong (My Aged Care)
07.2020 - 06.2021
- Taking inbound calls & making outbound calls
- Arranging services and assessments for clients
- Solving client issues and assisting with queries
- Working with KPI's and incentives, along with average handling time and after call work averages
SANDWICH ARTIST
SUBWAY
04.2017 - 07.2020
- Serving customers
- Preparing and serving food
- Handling money & counting the register
- Baking bread and cookies
- Closing the store
- Taking on the role of a senior staff member
- Training new staff
- Deep cleaning the store
BACK OF HOUSE
Rashays
08.2019 - 06.2020
- Stocking fridges, freezers, dry store's and food stations
- Maintaining a hygienic and tidy kitchen
- Preparing and cooking food within a time limit
- Deep cleaning the kitchen
- Working in a team environment as well as independently
SALES ASSISTANT
ICE DESIGN
01.2016 - 08.2016
- Serving customers
- Packing/unpacking boxes
- Preparing clothes racks
- Opening/closing store
- Preparing store
- Achieving daily/weekly KPI's and budgets
- Working in a team environment
- Working on till
CHILD SUPERVISOR/KITCHEN HAND
TELL ME A TALE PLAY CENTER
11.2015 - 01.2016
- Supervising and entertaining children
- Co-ordinating activities
- Cleaning the store
- Opening/closing the store
- Serving customers in the café
- Preparing food and drinks for customers in the café
Education
Basic food safe handling training certificate - Hospitality
NSW Food Authority
12.2023
White card - Construction
Accelerated Training
12.2019
Aviation Certificate III - Aviation
Aerospace Training Services
12.2018
High School Diploma -
Oak Flats High School
12-2018
Duke of Edinburgh's International award (bronze) -
Multicultural Communities Council of Illawarra
12.2015
Retail Certificate II - Retail
Access Community Group
12.2015
Skills
- Guest communication
- Listening skills
- Writing and verbal communication
- Cleaning and sanitizing
- Customer rapport
- Team player mentality
- Complaint handling
- Guest inquiry resolution
- Team building and supervision
- Administrative skills
- Hospitality services
- Hospitality best practices
Accomplishments
- Shellharbour City Council Community Service Certificate of Appreciation
- Multicultural Communities Council Illawarra Certificate of Appreciation
- PCYC Certificate of Appreciation
- Graff Off Program Certificate of Appreciation
- National Parks & Wildlife Achievement Award
- S.N.A.P.K.I.C Program NSW Sport & Recreation Recognition Certificate
References
- Petra Bright, 0434 423 779, Lakeview Hotel Motel Head of Housekeeping
- Bethany Reid, 0401 972 510, Probe Wollongong Team Leader
- Belinda Gaudiosi, 0423 981 585, Owner of Subway Shellharbour Village
Timeline
GUEST SERVICE AGENT
Redcape Hotel Group - Lakeview Hotel Motel
03.2024 - 10.2024
KITCHEN HAND
Mind Champs Albion Park
09.2023 - 03.2024
OFFICE ADMINISTRATION ASSISTANCE
Christopher James Tiling
07.2022 - 09.2023
CUSTOMER SOLUTIONS SPECIALIST
Probe Wollongong (My Aged Care)
07.2020 - 06.2021
BACK OF HOUSE
Rashays
08.2019 - 06.2020
SANDWICH ARTIST
SUBWAY
04.2017 - 07.2020
SALES ASSISTANT
ICE DESIGN
01.2016 - 08.2016
CHILD SUPERVISOR/KITCHEN HAND
TELL ME A TALE PLAY CENTER
11.2015 - 01.2016
Basic food safe handling training certificate - Hospitality
NSW Food Authority
White card - Construction
Accelerated Training
Aviation Certificate III - Aviation
Aerospace Training Services
High School Diploma -
Oak Flats High School
Duke of Edinburgh's International award (bronze) -
Multicultural Communities Council of Illawarra
Retail Certificate II - Retail
Access Community Group