Sharjil Aslam
Murdoch, Perth,WA
Summary
Looking for a challenging role in a reputable organization to utilize my technical, database, and management skills for the growth of the organization as well as to enhance my knowledge about new and emerging trends in the IT sector.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Field Engineer
SonicHR
01.2025 - Current
- Deployment and installation of desktop
- POS, eftpos and cash drawer Installation
- Installation of label printers and standard printers
- Server deployment on a server rack
- Meraki deployment
- Software deployment
- Data backup including Microsft365, Chrome, Edge and other
- Data migration from one device to another
- Installation of desktop peripherals
Helpdesk Engineer
Pfizer
09.2023 - 04.2024
- Installation and configuration of more than 150+ workstations
- Managed Active Directory
- Responsible for managing SCCM and Intune environment
- Investigate and respond to support request via email, phone and RDC
- To act as the on-site contact for all IT related incidents logged in Service manager, delivering high Quality support across all key applications, networks and desktops/laptops
- Good understanding of LAN, switches, routers and wireless AP
- Managing Microsoft 365 including Outlook, OneDrive, SharePoint and Teams
- Responsible for data migration
- Provided support more than 300+ users
- Provided support to resolve 15+ tickets on daily basis
- Setting up computer workstations including peripheral devices
- Setting up user account and profiles
- Imaging and wiping the machines including desktops and laptops
- Performed network, software and hardware troubleshooting
- Document actions and resolutions within helpdesk ticket
- Installation of SAP printers and standard printers including toner and drum replacement
Desktop Support/Field Engineer
Fujitsu
05.2022 - 12.2022
- PC build and deployment
- Providing engineering support on proposals and other contracts
- Network racking and stacking
- Conducted on-site installation of equipment and follow testing procedure to ensure proper working order
- Remove and install pin pads and cables
- Deploy and replace the machines
- Deploy network devices including AP, routers
- Server replacement
- Travelled often on short notice to customer site to resolve the problems
- Provided troubleshooting and repair support for customers and system users
- Provided training for customers and users on system maintenance
- Completed and submitted IT field service report
- Provided support more than 100+ users
Desktop support analyst
Aussy Info-Tech
10.2020 - 09.2021
- Deploy new PC and laptops
- Migration of user data from one device to another device
- Installation of hardware and software
- Wiping and imaging devices
- Assembling new systems
- Provides technical support to internal employees for the provided software
- Record keeping and maintaining of the equipment
- To provide Service Request and IMAC (Install, Move, Add and Change) services for requests logged in ServiceNow
- Ensured that all backups were carried out and that all data was safe and secure
- Performed customer follow-ups to ensure that IT issues had been resolved to their satisfaction
- Provided support more than 100+ users
- Provided support to resolve 5 to 10 tickets on daily basis
IT Support & Database Management
Director Agriculture Ext
02.2016 - 11.2017
- Created support service tickets and used web-based ticketing systems to track and deliver support services
- Installed, serviced and upgraded over 300 Windows computers
- Provided PC and mobile support to resolve 10+ client issues daily
- Assisted the network team in monitoring network servers
- Record keeping and maintaining of the equipment
Education
Bachelor of Information Technology - Networking, database and programming
Government college university Faisalabad
12.2016
Master of Information Technology - Computer Networking and Implementing
Charles Sturt University
12.2019
Skills
- Ability to diagnose, troubleshoot, and solve technical problems in Windows and MAC environment
- Desktop support
- Mobile device management
- Azure Active Directory
- Microsoft Intune
- Microsoft System Center Configuration Manager (SSCM)
- Microsoft 365
- Remote and face to face support
- Good understanding of LAN, switches, routers
- Good knowledge about Computer Windows installation
- Good knowledge about software installation
- Superior analytical and problem-solving abilities
- Knowledge of Mcafee and Crowd Strike Security
- Knowledge of Avamar and Acronis backup software
- Good command on PowerShell
Certification
- 3D Game Development
- Certificate of Graphic Design
- IT Service Management
- CCNA (Training)
Master Projects
- IOT and smart home system
- Web and graphic designing
- Mobile app
Languages
English
Full Professional
Urdu
Full Professional
Timeline
Field Engineer
SonicHR
01.2025 - Current
Helpdesk Engineer
Pfizer
09.2023 - 04.2024
Desktop Support/Field Engineer
Fujitsu
05.2022 - 12.2022
Desktop support analyst
Aussy Info-Tech
10.2020 - 09.2021
IT Support & Database Management
Director Agriculture Ext
02.2016 - 11.2017
Master of Information Technology - Computer Networking and Implementing
Charles Sturt University
Bachelor of Information Technology - Networking, database and programming
Government college university Faisalabad
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