Summary
Overview
Work History
Education
Skills
Certification
Master Projects
Timeline
Generic

Sharjil Aslam

Summary

Looking for a challenging role in a reputable organization to utilize my technical, database, and management skills for the growth of the organization as well as to enhance my knowledge about new and emerging trends in the IT sector.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Field Engineer/Helpdesk Engineer

SonicHR (CDM)
01.2025 - Current
  • Executed end-to-end deployment and installation of desktop systems, ensuring compliance with organizational standards.
  • Performed system imaging and secure data wiping of desktops and laptops in preparation for deployment or decommissioning.
  • Administered and maintained Active Directory (AD), Microsoft Endpoint Configuration Manager (SCCM), and Microsoft Intune for efficient user, device, and policy management.
  • Installed, configured, and supported both label printers (including Zebra models) and network printers across enterprise environments.
  • Managed software deployment and updates via SCCM and Intune.
  • Effective use of remote tools including Splashtop for hybrid work environments.
  • Deployed and installed physical servers in rack-mounted configurations, adhering to data center best practices.
  • Led the deployment and basic configuration of Cisco Meraki devices for secure, scalable network connectivity.
  • Facilitated seamless data migrations between devices, ensuring data integrity and minimal operational downtime.
  • Installed and configured point-of-sale (POS) systems, including EFTPOS terminals and cash drawers, for retail operations.
  • Set up and maintained desktop peripherals such as monitors, docking stations, input devices, and external storage units.

Helpdesk Engineer

Pfizer
09.2023 - 04.2024
  • Installation and configuration of more than 150+ workstations.
  • Managed Active Directory.
  • Responsible for managing SCCM and Intune environment.
  • Investigate and respond to support request via email, phone and RDC.
  • To act as the on-site contact for all IT related incidents logged in Service manager, delivering high Quality support across all key applications, networks and desktops/laptops.
  • Good understanding of LAN, switches, routers and wireless AP.
  • Managing Microsoft 365 including Outlook, OneDrive, SharePoint and Teams.
  • Responsible for data migration.
  • Setting up computer workstations including peripheral devices.
  • Setting up user account and profiles.
  • Imaging and wiping the machines including desktops and laptops.
  • Performed network, software and hardware troubleshooting.
  • Document actions and resolutions within helpdesk ticket.
  • Installation of SAP printers and standard printers including toner and drum replacement.

Field Engineer

Fujitsu
05.2022 - 12.2022
  • PC build and deployment.
  • Providing engineering support on proposals and other contracts.
  • Network racking and stacking.
  • Conducted on-site installation of equipment and follow testing procedure to ensure proper working order.
  • Remove and install pin pads and cables.
  • Deploy and replace the machines.
  • Deploy network devices including AP, routers.
  • Server replacement.
  • Travelled often on short notice to customer site to resolve the problems.
  • Provided troubleshooting and repair support for customers and system users.
  • Provided training for customers and users on system maintenance.
  • Completed and submitted IT field service report.
  • Provided support more than 100+ users.

Desktop support analyst

Aussy Info-Tech
03.2021 - 11.2021
  • Deploy new PC and laptops.
  • Migration of user data from one device to another device.
  • Installation of hardware and software.
  • Wiping and imaging devices.
  • Assembling new systems.
  • Provides technical support to internal employees for the provided software.
  • Record keeping and maintaining of the equipment.
  • To provide Service Request and IMAC (Install, Move, Add and Change) services for requests logged in ServiceNow.
  • Ensured that all backups were carried out and that all data was safe and secure.
  • Performed customer follow-ups to ensure that IT issues had been resolved to their satisfaction.
  • Provided support more than 100+ users.
  • Provided support to resolve 5 to 10 tickets on daily basis.

Education

Bachelor of Information Technology - Networking, database and programming

Government college university Faisalabad
12.2016

Master of Information Technology - Computer Networking and Implementing

Charles Sturt University
12.2019

Skills

  • Ability to diagnose, troubleshoot, and solve the technical problem in Windows and MAC environment
  • Desktop support
  • Mobile device management
  • Azure Active Directory
  • Microsoft Intune
  • Microsoft System Center Configuration manager (SSCM)
  • Microsoft 365
  • Good knowledge of SharePoint, outlook, excel and word
  • Remote and face to face support
  • Good understanding of LAN, Switches, routers and wireless AP
  • Good knowledge about Computer Windows installation and others software installation
  • Superior analytical and problem-solving abilities
  • Knowledge of Mcafee and Crowd Strike Security
  • Knowledge of Avamar and Acronis true imaging backup software
  • Excellence knowledge in windows xp,7,8 10 and 11
  • Mac operating system
  • Good command on PowerShell

Certification

  • 3D Game Development
  • Certificate of Graphic Design
  • IT Service Management
  • CCNA (Training)

Master Projects

  • IOT and smart home system
  • Web and graphic designing
  • Mobile app

Timeline

Field Engineer/Helpdesk Engineer

SonicHR (CDM)
01.2025 - Current

Helpdesk Engineer

Pfizer
09.2023 - 04.2024

Field Engineer

Fujitsu
05.2022 - 12.2022

Desktop support analyst

Aussy Info-Tech
03.2021 - 11.2021

Master of Information Technology - Computer Networking and Implementing

Charles Sturt University

Bachelor of Information Technology - Networking, database and programming

Government college university Faisalabad

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Sharjil Aslam