SHARLAI HUGHES
Cairns,QLD
Summary
Results-driven professional with a diverse background in events, hospitality, sales, and healthcare. Successfully retrained as a Remedial Massage Therapist during the challenging times of COVID, showcasing adaptability and a commitment to personal and professional growth. Seeking to re-enter the dynamic Events Industry to pursue my true passion. Confident in my ability to leverage my unique skill set and experience for success in this Events Officer role.
Overview
17
17
years of professional experience
Work History
Remedial Massage Therapist | Admin Assistant | Yoga Instructor
Hunter Physio Sports Clinic, Broadmeadow, NSW
Flex Physio, Parramatta Park, QLD
10.2022 - Current
- Collaborated with Physiotherapists and insurance providers to create personalised rehab plans incorporating Remedial Massage, Dry Needling, and Yoga classes
- Built strong client relationships, increasing repeat clientele
- Managed Google profile and website for SEO optimisation.
Store Manager
Salvation Army Thrift Store
Victoria, BC, Canada
11.2018 - 03.2020
- Managed daily operations, including inventory, staff scheduling, cash handling, and financial reporting, ensuring accurate accounting and store profitability.
- Recruited and trained employees, implemented merchandising strategies, and developed community relationships, driving sales and increasing donations.
Relief Duty Manager
Artist Residence
Brighton, UK
05.2016 - 06.2018
- Managed daily hotel operations, ensuring exceptional guest experiences and high service standards across all departments, including the award-winning Cocktail Shack.
- Supervised staff, coordinated events, and effectively marketed hotel services, driving revenue growth through successful upselling and seamless event coordination.
Food & Beverage Supervisor
Freycinet Lodge
Freycinet, TAS
05.2013 - 02.2016
- Promoted from F&B Attendant to Supervisor, leading a team to consistently meet sales targets, resolve customer complaints, and optimise service efficiency during peak hours
- Performed end-of-service financial reconciliations and provided staff training on POS system, customer service and upselling techniques, enhancing team performance and customer satisfaction.
Programs & Events Administration Assistant
Heart Foundation
Sydney, NSW
09.2011 - 03.2013
- Support the Community Fundraising Director and Jump Rope for Heart Field Officers by conducting research, compiling data, and providing administrative assistance
- Manage administration processes to maintain compliancy laws enforced by the Office of Charities
Events and Marketing Intern
Century Venues
Sydney, NSW
03.2010 - 03.2011
- Served as point of contact for clients, provided administrative support to directors and Event Managers, and contributed to event coordination of The Sydney Comedy Festival and The Fringe Festival (Sydney).
- Assisted the marketing team with creating briefs, liaising with graphic designers & sourcing new avenues for exposure, while also implementing a new filing system to enhance office efficiency
Audio Visual Technician
Staging Connections
Sydney, NSW
06.2007 - 02.2010
- Collaborated with a team and independently managed the setup, operation, and dismantling of audio-visual equipment at prestigious venues such as 5-star hotels, The Star Casino, and ANZ Stadium. Adapting to specific configurations and requirements for each venue.
- Managed contractors as Crew Leader, ensuring adherence to deadlines and WHS practices.
Education
Diploma of Remedial Massage -
TAFE NSW
Newcastle, NSWDiploma of Event Management -
Advanced Careers College
Newcastle, NSWCert III - Live Production of Theatre & Events -
Julius Events College
Sydney, NSWCertificate IIII - Entrepreneurship & New Business -
Hunter Business Centre
Newcastle, NSW500 Hr Registered Yoga Teacher -
Multiple Intuitions
Thailand, Australia, CanadaSkills
- Event Coordination
- Team Leadership
- Customer Service Excellence
- Sales and Upselling
- Operational Management
- Relationship Building
References
Available upon request
Timeline
Remedial Massage Therapist | Admin Assistant | Yoga Instructor
Hunter Physio Sports Clinic, Broadmeadow, NSW
10.2022 - Current
Store Manager
Salvation Army Thrift Store
11.2018 - 03.2020
Relief Duty Manager
Artist Residence
05.2016 - 06.2018
Food & Beverage Supervisor
Freycinet Lodge
05.2013 - 02.2016
Programs & Events Administration Assistant
Heart Foundation
09.2011 - 03.2013
Events and Marketing Intern
Century Venues
03.2010 - 03.2011
Audio Visual Technician
Staging Connections
06.2007 - 02.2010
Diploma of Remedial Massage -
TAFE NSW
Diploma of Event Management -
Advanced Careers College
Cert III - Live Production of Theatre & Events -
Julius Events College
Certificate IIII - Entrepreneurship & New Business -
Hunter Business Centre
500 Hr Registered Yoga Teacher -
Multiple Intuitions
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