Kelley Martin
Waratah,NSW
Summary
A challenging position which will fully utilise: Extensive experience in and commitment to quality customer service. Excellent organisational and administrative skills. Ability to apply policies, procedures, and standards. The ability to lead and work co-operatively as part of a team. Highly developed analytical skills. The ability to use initiative and flexibility in problem-solving. Ability to work productively when unsupervised and co-operatively as part of a team. Effectively lead change in workflow Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Centralised Revenue Unit Manager
NSW Health - Hunter New England Local Health District (HNELHD)
07.2016 - Current
- Manage and develop 39 staff: achieving performance objectives and targets advising on policy changes/issues implement and develop safe work practices
- Provide Legislative and Policy support to Review proposed changes to Ministry of Health Policy and how it effects Centralised Revenue practices
- Train and support team members throughout 41 sites within LHD on billing procedures and using information systems
- Communicate with other teams and personnel throughout health system as required
- Liaise with all stakeholders, HNELHD Sites, Medicare Australia, patients, health funds, insurance companies and private hospitals
- Maintain and promote safe working environment
- Prepare weekly, monthly, quarterly, and annual reports.
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
- Resolved conflicts among team members quickly to maintain positive working environment conducive for continued excellence in patient care.
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
Team Leader Centralised Revenue
NSW Health - Hunter New England Local Health District (HNELHD)
11.2009 - 06.2016
- Supervised 17 team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed conflict resolution among team members, fostering positive and collaborative work environment.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Simplified Billing Administration Officer
NSW Health - Hunter New England Local Health District (HNELHD)
07.2007 - 10.2009
- Developed strong working relationships with colleagues, contributing to positive work environment.
- Maintained high levels of organisation within office space through regular supply inventory checks and proactive restocking efforts.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Education
Diploma of Aboriginal Studies for Professional and Community Development – TAFE NSW 10761NAT - Aboriginal Studies
NSW TAFE
Dubbo, NSW07.2024
High School Certificate -
St Francis Xavier's Hamilton
Hamilton, NSW01.1986
Skills
- MS Office: Word, Excel, PowerPoint
- Oracle
- NSW Health Data Bases
- Outlook
- Behavioral Management
- Expense Management
- Operations Management
- Staff Scheduling
- Documentation Review
- Quality Control
- Staff Training
References
Can be provided on request.
Training
- Cultural Awareness
- Work Health & Safety
- Negotiation Skills
- Discrimination Awareness
- Negotiating Client Solutions
- Accounting Systems
- Code of Conduct
- Privacy Awareness
- Fire Safety
Spending time in the outdoors
Spending time at the beach, swimming, bike riding, bush walking
Timeline
Centralised Revenue Unit Manager
NSW Health - Hunter New England Local Health District (HNELHD)
07.2016 - Current
Team Leader Centralised Revenue
NSW Health - Hunter New England Local Health District (HNELHD)
11.2009 - 06.2016
Simplified Billing Administration Officer
NSW Health - Hunter New England Local Health District (HNELHD)
07.2007 - 10.2009
Diploma of Aboriginal Studies for Professional and Community Development – TAFE NSW 10761NAT - Aboriginal Studies
NSW TAFE
High School Certificate -
St Francis Xavier's Hamilton
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