SHARLENE HOWELL
Wangaratta,VIC
Summary
A successful administrative and management professional with a wealth of knowledge and transferable skills gained throughout my career in corporate travel and the tourism and hospitality sector.
I possess excellent communication (written and verbal), time management and problem solving skills.
I take pride in my honest and strong work ethic and work well in a team environment or can work extremely competently remotely, as I have been doing so since 2022.
Overview
27
27
years of professional experience
Work History
Executive Assistant to the Managing Director
Bliss International Enterprise
05.2022 - 06.2024
- Executive assistant to managing director of an international 7 figure entrepreneurial business
- Served as a trusted advisor to the Managing Director, offering valuable insights and recommendations based on extensive knowledge of company policies and procedures.
- Handled confidential and sensitive information with discretion and tact.
- Proof reading outgoing business documentation and making changes where necessary including formatting changes to ensure all documents are of high quality
- Office management responsibilities in addition to development of administration and online filing procedures
- WIP (work in progress) reporting to managing director
- Maintain and update critical business systems including Xero, Active Campaign, Dropbox
- Managed travel arrangements for the Managing Director
Manager
Bliss International Enterprise Ltd
02.2016 - 06.2024
- Managed a team of 50 Indonesian and expat staff
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices
- Used accounting software (Xero) to prepare weekly and monthly financial reports
- Assisted with financial year reporting in conjunction with accountants for Hong Kong company
- Completed payroll for employees (Indonesia) and maintained detailed records of procedures.
- Prepared weekly and monthly bank reconciliations to ensure accurate representation of company''s financial position
- Updated company and managing directors personal website through WordPress
- Worked with social media management companies to ensure content aligned with brand messaging
- Analyzed campaign performance metrics through Meta Business Suite to identify areas for improvement
Guest Services Manager
Bliss Sanctuary For Women
02.2014 - 01.2016
- Management of 10 staff (kitchen, housekeeping, drivers, gardeners and spa therapists) to ensure guests stay was seamless
- Recruitment and training of staff, both local and expat
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction
- Overseeing rosters
- Supported team members by offering constructive feedback and coaching as needed.
- WIP meetings with managing director
- Management of budgets
- Implemented a proactive approach to problem-solving for swift resolution of guest issues and complaints.
- Guest liaison - including meeting and greeting each guest, itinerary preparation, guest logistics
- Coordinated with maintenance team for prompt repairs in guest rooms and common areas, maintaining a well-kept environment.
Assistant Service Manager
Woolworths – Robina
11.2009 - 02.2014
- Conflict resolution
- Assisting the customer service manager
- Managing daily rosters and budgets
- Staff training and development
- Reporting to the store manager and assistant store manager when required
- Problem solving
- People management
- Operated cash register for cash and card transactions with excellent accuracy levels.
- Performed store opening, closing, and shift-change actions
- Assisted customers by answering questions and fulfilling requests.
- Developed strong relationships with repeat customers through friendly service interactions.
Owner
Sharlene Howell Naturopath
01.2013 - 01.2014
- Budget management
- Inventory management
- Marketing via social media
- Organization skills,
- Liaise with suppliers,
- Maintain customer database
General Manager – Office
General Manager – Business Development and Account Management Corporate Travel Management
02.2000 - 02.2008
- Developed and maintained strong business relationships,
- Assisted with training and development of staff, Assisted with the development of a number of policies and procedures both in-house and with clients, dependent on their individual requirements,
- Strong negotiation skills,
- Compile and analyse reports to deliver to management with recommendations,
- Maintain a strong communication channel between consultants and clients,
- Analysis of weekly sales target reports,
- Conflict resolution
Team Leader
Concorde International Travel
01.1997 - 01.2000
- Staff training and development
- Report analysis,
- Developed strong business relationships,
- Customer service,
- Development of procedures
Education
Diploma of Nutrition - Nutrition
Torrens University
Online09.2024
Bachelor of Health Science - Health Sciences
Endeavour College of Natural Health
Gold Coast01.2012
Diploma of Travel and Tourism - Tourism And Travel Management
Academy of The Darling Downs
Toowoomba, QLD01.1996
Skills
- Office Administration
- Executive Support
- Reporting and Report Analysis
- Excellent Customer Service
- Advanced MS Office Suite
- Strong Problem Solver
- Honest and Dependable
References
References available on request
Timeline
Executive Assistant to the Managing Director
Bliss International Enterprise
05.2022 - 06.2024
Manager
Bliss International Enterprise Ltd
02.2016 - 06.2024
Guest Services Manager
Bliss Sanctuary For Women
02.2014 - 01.2016
Owner
Sharlene Howell Naturopath
01.2013 - 01.2014
Assistant Service Manager
Woolworths – Robina
11.2009 - 02.2014
General Manager – Office
General Manager – Business Development and Account Management Corporate Travel Management
02.2000 - 02.2008
Team Leader
Concorde International Travel
01.1997 - 01.2000
Diploma of Nutrition - Nutrition
Torrens University
Bachelor of Health Science - Health Sciences
Endeavour College of Natural Health
Diploma of Travel and Tourism - Tourism And Travel Management
Academy of The Darling Downs
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