Sharlene Mantel
Nyoa
Summary
Focused and dedicated Legal Assistant with exceptional work ethic and proven strengths in case management support. Strong multitasker skilled at managing high-volume caseloads while consistently meeting deadlines. Persistent and resourceful problem-solver with excellent research and communication skills. Seasoned Legal Patent Administrative Assistant with proven background in patent law and administration. Possess strong skills in intellectual property research, document preparation, and case management. Demonstrated expertise in liaising between legal teams and clients to streamline patent application processes. Successfully contributed to efficient patent office operations through well-organized administrative support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administration Assistant
Anderson IP Patent and Trademark Attorneys
Nyora
12.2017 - Current
Front of House Staff Member
Kernot Food & Wine Store
Kernot
01.2024 - 12.2024
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Assisted servers when necessary by refilling drinks or providing extra utensils.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Answered phone inquiries, taking reservations and providing information as needed.
- Handled cash register transactions for both dine-in and take-out orders.
- Ensured compliance with health and safety regulations within the front-of-house area.
- Handled customer queries and complaints, ensuring satisfactory resolution.
Bartender
Nyora Cricket Club
Nyora
11.2021 - 02.2024
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Effectively multitasked within fast-paced environment.
- Stocked ice bins and coolers as needed throughout shift.
- Assisted in setting up the bar for service shift.
- Poured wine, beer and cocktails for patrons.
- Arranged bottles and glasses behind bar to make attractive displays.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Completed regular bar inventories and daily requisition sheets.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Developed good working relationships with fellow employees through effective communication.
- Collected and organized daily till totals and tips.
- Greeted guests with friendliness and professionalism.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Monitored bar inventory and promptly restocked low items before depletion.
- Processed payments accurately and efficiently with POS system.
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Accomplishments
- Business Diploma
Certification
- Responsible Service of Alcohol Certificate
Timeline
Front of House Staff Member
Kernot Food & Wine Store
01.2024 - 12.2024
Bartender
Nyora Cricket Club
11.2021 - 02.2024
Administration Assistant
Anderson IP Patent and Trademark Attorneys
12.2017 - Current
- Responsible Service of Alcohol Certificate
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