FATMA AMER
Canberra,Australia
Summary
Administration assistant with expertise in organizational skills and communication at Wentworth Avenue Family Practice. Delivering exceptional customer service. Focused on optimizing office operations and enhancing team performance.
Overview
7
7
years of professional experience
Work History
Administration assistant
Wentworth Avenue Family Practice
Canberra, Australia
11.2024 - Current
- Answered incoming calls, relayed messages, and directed inquiries to relevant departments.
- Provided comprehensive administrative support by organizing documents, making copies, and sending faxes.
- Maintained office supply inventory by assessing stock levels and placing orders as needed.
- Coordinated appointment scheduling to optimize patient flow and minimize wait times.
- Trained new reception staff on operational procedures and software functionality.
Receptionist
Pacific Smiles
Canberra, ACT
01.2023 - Current
- Handled phone inquiries and directed calls to appropriate staff members.
- Managed appointment scheduling and coordinated patient flow efficiently.
- Monitored office supplies inventory and placed orders when necessary.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Scheduled space or equipment for special programs and meetings.
Receptionist
Smile Sensations
Canberra, Australia
03.2020 - 05.2023
- Scheduled and rescheduled patient appointments efficiently.
- Managed incoming phone calls and emails to ensure timely responses.
- Processed payments through HICAPS, EFTPOS, and cash transactions.
- Prepared and printed daily sheets for dental team operations.
Sales Assistant
Australian Red Cross
Canberra, Australia
03.2019 - 10.2021
- Assisted customers with inquiries about services and programs offered.
- Answered incoming telephone calls to provide store, products and services information.
- Processed donations and maintained accurate records in the system.
Education
Certificate IV - Business Administration
Canberra Institute of Technology
Canberra, ACT07.2021
Certificate II - Business
Canberra Institute of Technology
Canberra, ACT07.2020
Skills
- Microsoft Office Suite
- Verbal and written communication
- HICAPS and EFTPOS
- Organizational skills
- Telephone etiquette
- Software proficiency
References
- Foram Vithalani, Practice Manager (Smile Sensations), 0470 547 752, Drforam1978@hotmail.com
- Annie Gallacher, Practice manager (Pacific Smiles), 02 62197400, annie.gallacher@pacificsmoles.com.au
- Natalie Hoffman, Store Manager (Australian Red Cross Canberra), +61 421 227 647
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
Administration assistant
Wentworth Avenue Family Practice
11.2024 - Current
Receptionist
Pacific Smiles
01.2023 - Current
Receptionist
Smile Sensations
03.2020 - 05.2023
Sales Assistant
Australian Red Cross
03.2019 - 10.2021
Certificate IV - Business Administration
Canberra Institute of Technology
Certificate II - Business
Canberra Institute of Technology