Sharlie Jameney
BRISBANE,QLD
Summary
Enthusiastic and dedicated supervising manager looking to enhance my current skills and continue growing within the hospitality industry. I am eager to build on the skills and experience I have developed over the years, including staff training, wine knowledge, strong problem-solving skills, and a strong passion for food. Seeking a role with an organisation that values exceptional customer experiences and its employees. I am committed to delivering outstanding service and improving team performance through constructive feedback, effective training, and strong leadership.
Overview
3
3
years of professional experience
Work History
Supervising Manager
Snackman
Brisbane, QLD
02.2024 - Current
- Monitored team performance, identified areas for improvement and provided constructive feedback to staff members.
- Discussing service notes, wine/bar changes and educating staff about potential food allergies, and how to make customers aware of
these ingredients - Approve timesheets and complete cash-up, service report and tip sheet nightly
- Scheduling restaurant staff and delegating tasks
- Hiring, training, and managing restaurant staff
- Responding to customer feedback and resolving conflicts effectively
- Operating the point-of-sale system, processing payments, and redeeming vouchers as well as authorizing refunds or other equivalent options.
Restaurant Waiter
Cru Bar
Brisbane, QLD
07.2023 - 01.2024
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests
- Assist team in setting up venue & functions for service
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Tray service for meals (3 plate carry / 5 plate clear) as well as tray service for beverages & beer pouring.
- Executed high-end table wine service for premium clientele, utilizing precise decanting methods and curated glass selection
- Took accurate food and drink orders, using a POS ordering software system.
Education
High School Diploma -
Whites Hill State College
Brisbane, QLD11-2022
Skills
- POS systems
- Timesheet approval
- Cash up reconciliation
- Staff scheduling
- Refund authorization
- Restaurant operations
Timeline
Supervising Manager
Snackman
02.2024 - Current
Restaurant Waiter
Cru Bar
07.2023 - 01.2024
High School Diploma -
Whites Hill State College