Sharmin Akter
Ingleburn,NSW
Summary
Dynamic and self-motivated professional with a proven track record in customer service at Ramin's Farm. Adept at fostering customer satisfaction through active listening and effective problem-solving. Bilingual in English and Bengali, with strong computer skills, I excel in fast-paced environments while ensuring reliability and punctuality.
Overview
20
20
years of professional experience
Work History
Customer Service Cashier
Ramin's Farm
01.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Operate Family Day Care
Owner Operator Independent
04.2014 - 01.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Traffic Controller
Ivanho City Council
05.2009 - 08.2012
- Communicated with team members using hand signals and radios.
- Assembled signs and cones to direct traffic through school crossing.
- Keep the crossing safe for the school students.
School Supervisor
Brosley Village Primary School
01.2006 - 03.2008
- Promoted a safe learning environment by enforcing school policies and addressing disciplinary issues effectively.
- Collaborated with other administrators to develop strategic plans for continuous improvement within the school.
- Maintain safety and monitor students in break time.
Education
Certificate III - Early Childhood Care And Education
ABC Learning Centre
Melbourne, VIC01-2012
Master of Arts - Bangle Literature
Charmichael Collage
Rangpur, Bangladesh02-2002
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Fluent in different languages (English,Bengali and hindi)
- Computer Skills
Timeline
Customer Service Cashier
Ramin's Farm
01.2023 - Current
Operate Family Day Care
Owner Operator Independent
04.2014 - 01.2020
Traffic Controller
Ivanho City Council
05.2009 - 08.2012
School Supervisor
Brosley Village Primary School
01.2006 - 03.2008
Certificate III - Early Childhood Care And Education
ABC Learning Centre
Master of Arts - Bangle Literature
Charmichael Collage
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