Sharn Body
Hastings,VIC
Summary
Motivated and dependable individual with a good understanding of electrical principles and hands-on experience. Seeking an electrician apprenticeship to enhance my skills and knowledge in the electrical field. Recognized for excellent problem-solving skills, dependability, and a strong work ethic. Committed to contributing to high-quality electrical projects and dedicated to ongoing professional development.
Overview
12
12
years of professional experience
Work History
Electricity & Gas Sales
Cheap Bills Pty Ltd
02.2022 - Current
- Involves searching out the best electricity/gas deals Australia wide for customers looking for a better deal.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
- Utilized CRM systems proficiently to track customer interactions, ensuring accurate records for future reference and followups.
- Maintained high-quality standards through thorough knowledge of products, services, and company policies.
Utilities Connection Agent
MyConnect
02.2020 - 01.2022
- Involved connecting customer's utilities before moving into their new properties.
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Adopted customer feedback in process and system improvement initiatives.
Sous Chef
Woven Cafe
03.2016 - 02.2020
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Acted as head chef when required to maintain continuity of service and quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Implemented proper cleaning procedures, ensuring a safe and sanitary kitchen workspace compliant with health department regulations.
- Coordinated with vendors to order supplies and maintain high quality standards.
- Monitored food and labor costs to verify budget targets were met.
Sous Chef
Rehab Cafe & Bar
03.2012 - 02.2016
- Acted as head chef when required to maintain continuity of service and quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Coordinated with vendors to order supplies and maintain high quality standards.
- Monitored food and labor costs to verify budget targets were met.
- Planned promotional menu additions based on seasonal pricing and product availability.
Education
Cert II in Electrotechnology (Pre App) - Electrical
Holmesglen Institute
Moorabbin, VIC06.2024
City & Guild's Cert III in Professional Cookery - Commercial Cookery
Christchurch Polytechnic
Christchurch NZ01.2005
Skills
- Intermediate Computer Literacy
- Problem-Solving
- Team Collaboration
- Critical Thinking
Interests & Hobbies
- Music
- Electronics
- Piano
- Camping
- Rugby
Additional Information
References available upon request.
Timeline
Electricity & Gas Sales
Cheap Bills Pty Ltd
02.2022 - Current
Utilities Connection Agent
MyConnect
02.2020 - 01.2022
Sous Chef
Woven Cafe
03.2016 - 02.2020
Sous Chef
Rehab Cafe & Bar
03.2012 - 02.2016
Cert II in Electrotechnology (Pre App) - Electrical
Holmesglen Institute
City & Guild's Cert III in Professional Cookery - Commercial Cookery
Christchurch Polytechnic
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