Sharna Eisel
Brisbane
Summary
Education professional currently pursuing a Bachelor of Education and holding a Diploma of Education. Dedicated and passionate about creating inclusive and engaging learning environments. Hands-on experience in Out-of-School Hours Care (OSHC) with a commitment to fostering supportive spaces for students to thrive. Excellent interpersonal skills and genuine passion for making a positive difference in their lives form the foundation of my approach. Quick learner with a proactive and hands-on mindset, adapting readily to new challenges and actively seeking opportunities to expand skills and knowledge. Caring, dependable, and enthusiastic nature enables me to build meaningful connections with students, families, and colleagues, consistently contributing positively to the educational communities I am a part of.
Overview
7
7
years of professional experience
Work History
Coordinator/ Educator
Camp Australia
10.2024 - Current
- Always ensure the safety and well-being of children
- Actively supervise children during activities, meals, and free play
- Provide assistance with daily routines, including mealtimes, toileting, and hygiene
- Respond appropriately to accidents or emergencies and apply First Aid, Asthma, and Anaphylaxis management
- Plan and implement age-appropriate and engaging activities that promote learning and development
- Create a stimulating and positive learning environment
- Adapt activities and programs to meet the individual needs of children
- Develop and maintain positive relationships with children, families, and staff
- Communicate regularly with parents about their child's progress and well-being
- Work collaboratively with other educators and staff members
- Maintain a clean and safe environment
- Ensure accurate record-keeping and reporting
- Lead and support a team of educators, providing professional guidance and development
- Ensure a high level of employee performance is achieved
- Ensure compliance with relevant regulations, policies, and procedures
Casual Bartender/ Waitress
Beenleigh Tavern
06.2024 - 01.2025
- EGM cash clear data entry
- Back of house data entry
- EOM gaming paperwork and data entry
- Answering phone calls and emails
- Arrange bookings
- Large amount of money handling
- Ensure outstanding and professional customer service is always provided
- Undertake general waiting and service duties of food and beverages
- Proficient in the professional service and dispensing of a wide range of alcoholic and non-alcoholic beverages
- Good conflict resolution skills
- Be aware and understand the hotel Work Health & Safety (WHS) policies and procedures
- Communicate and liaise with team members, kitchen, and other areas of operation
- Follow hygienic food and beverage handling procedures
- Always adhere to responsible service of alcohol and licensing provisions and standards
- Ability to work in a team-based environment
- Maintain clean and neat presentation of bar and restaurant area(s) by enforcing the use of set opening, closing and daily procedures
Monitoring Service and Support Officer
Max Gaming QLD
03.2023 - 06.2024
- Operate the service desk system and provide first point of contact support ensuring a high level of customer service and communication
- Provide advice and operational support to all users on operating systems and applications
- Diagnose, repair, and troubleshoot hardware and software faults
- Answering over 100 calls and emails a day
- Expert use of Excel, Word, emails, Teams and many more
- Paperwork including rostering staff
- Expert in working out variances across QLD gaming rooms
- Excellent computer/ IT skills
- Service, maintain and install Wagering and Gaming equipment located within our Venues, Clubs and Pubs
- Conduct preventative maintenance checks to identify and address potential issues before they impact operations
- Prioritise and manage work schedules to achieve the best outcomes for both the customer and the business
- Keep accurate records of maintenance activities, ensuring compliance with regulations and standards
Gaming Manager
Chatswood Hills Tavern
09.2020 - 03.2023
- Organise and run POP UP shops across Queensland
- Includes setting up and packing away pop up store, opening and closing each day, lead the team in preparing the store
- Maintain high standards of customer service during high volume and fast paced periods
- Stock, replenish, and organise set up with accuracy and efficiency
- Recognised as a valued employee and requested to train new staff at the opening of multiple new stores
- Communicate clearly and effectively with management, co-workers and customers, providing feedback and direction as required
- Resolve complaints promptly and professionally
- A variety of duties including managing the day-to-day operations, adapt to daily operational needs, sales, KPI’s, customer service, opening and closing the store, cash/register operations, making a variety of beverages/barista made coffee
FRONT OF HOUSE/CUSTOMER SERVICE
Cinnabon
01.2020 - 09.2020
- Proficient in the professional service and dispensing of a wide range of alcoholic and non-alcoholic beverages
- Good conflict resolution skills
- Be aware and understand the hotel Work Health & Safety (WHS) policies and procedures
- Communicate and liaise with team members, kitchen, and other areas of operation
- Follow hygienic food and beverage handling procedures
- Always adhere to responsible service of alcohol and licensing provisions and standards
- Ability to work in a team-based environment
- Maintain clean and neat presentation of bar and restaurant area(s) by enforcing the use of set opening, closing and daily procedures
RESTAURANT CREW TRAINER/ ALL ROUNDER
Carl’s Jr
07.2018 - 01.2020
- A variety of duties including sales and customer service, opening and closing the store, cash/register operations, drive through attending and kitchen hand
- Maintain high standards of customer service during high volume and fast paced periods
- Stock, replenish, and organise inventory with accuracy and efficiency
- Recognised as a valued employee and requested to train new staff at the opening of multiple new stores
- Communicate clearly and effectively with management, co-workers and customers
- Resolve complaints promptly and professionally
Education
Queensland Certificate of Education (Year 12) -
Shailer Park State High School
Logan, Queensland01.2020
Bachelor of Education -
Griffith University
Gold Coast, Queensland01.2028
Diploma of Education -
Griffith University
Gold Coast, Queensland01.2025
Skills
- Effective clear communication
- Operational support
- Behavior management
- Multitasking and organisation
- Goal setting
- Data entry
- Customer service
- Decision-making
- Work Planning and Prioritisation
- Relationship building
- Strategic planning
- Work schedule management
- Record keeping
- Regulatory compliance
- Problem-solving
- Team collaboration
- Classroom management
- Time management
- Positive reinforcement
- Active listening
- Cultural awareness
- Conflict resolution
- Child development
- Collaborative learning
- Parent-teacher communication
- Student relations
Timeline
Coordinator/ Educator
Camp Australia
10.2024 - Current
Casual Bartender/ Waitress
Beenleigh Tavern
06.2024 - 01.2025
Monitoring Service and Support Officer
Max Gaming QLD
03.2023 - 06.2024
Gaming Manager
Chatswood Hills Tavern
09.2020 - 03.2023
FRONT OF HOUSE/CUSTOMER SERVICE
Cinnabon
01.2020 - 09.2020
RESTAURANT CREW TRAINER/ ALL ROUNDER
Carl’s Jr
07.2018 - 01.2020
Bachelor of Education -
Griffith University
Diploma of Education -
Griffith University
Queensland Certificate of Education (Year 12) -
Shailer Park State High School
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